Summary
The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.
Job description
The Presales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licensing and technical queries and talking to / visiting end-users of larger organizations in order to facilitate product sales. They are expected to be product experts with a strong knowledge in IT systems and the threat landscape. Their role is more encompassing than simply technical support and although not a sales person they will have a bearing on the sales into larger enterprise customers.
Role
• Support the sales team in handling more technical enquiries from larger end-user customers
• Discussing technical aspects of the products with end-users
• Train resellers and ESET staff on products and their application
• Be a central source of knowledge for the sales and marketing teams on all aspects of the product, its licensing and impact / integration in broader IT systems
• Be an ESET evangelist both at end-user meetings and events
• Keep up-to-date on industry knowledge and news on a technical basis
• Assist and develop onsite or remote PoC’s, Demos and customer engagement.
• Participate in sales strategy planning, customer design, technical evaluations and sales calls.
Activities
• Provide technical sales advice to the internal and external sales teams on specific enquiries
• Undertake product training sessions for ESET staff
• Undertake product and technical training sessions for resellers and their staff (time required away)
• Undertake web demonstrations to key customers and resellers
• Undertake onsite demonstrations to prospective customers and resellers (time required away)
• Attend exhibitions and conferences to provide technical product advice (time required away)
• Prepare and undertake monthly product webinars to the reseller channel and end-users
• Manage KPI’s and personal goals
Essential Skills
• Previous experience providing technical support to both end-users and resellers
• Experience with security software and their application within an IT environment
• Able to present confidently to senior IT staff specializing in IT Security (CISO level)
• Enterprise network knowledge
• An understanding of encryption technologies
• An understanding of server infrastructure and domain configuration
• Understands (Intermediate admin) Operating system configuration (Windows, Mac, Linux).
• Understands Virtual Machine usage
• Able to evaluate an enterprise's security posture and provide expert recommendations for implementing effective security solutions
• Proficiency in identifying, analyzing, and responding to security events and incidents, providing strategic guidance to ensure effective threat mitigation and comprehensive risk management.
• Able to travel and stay away as and when required
• Full valid driver’s license
Desirable Skills
• Previous experience delivering training
• Previous experience in presenting IT products
• Project management experience
• In-depth knowledge of the security software industry and ESET competitors
• Complete ESET product knowledge
Education:
Bachelors IT degree or an equivalently qualification with relevant professional experience
Experience:
5+ years of experience in Presales activities
Communications:
Excellent writing and communication skills
Polite and helpful personality
Customer-oriented communication
Language:
Italian native speaker or C1
English B2 - Upper intermediate
Benefits
Health & well-being
- Injury insurance
- English course
- Hours for doctor´s appointment/medical examination
Family
- Marriage allowance
- Childbirth allowance
Office
- Refreshments in the office (fruit, coffee,..)
- Meal vouchers
- Birthday cake
- Teambuilding activities
- Christmas event or dinner
- Smart working and flexible working hours
- Relaxation room, free parking, shower
Other
- Loyalty program
- Christmas present
- Equipment to work from home
Primary location
Milan
Additional locations
Time type
Full time
Top Skills
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.
Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.
And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.
ESET - Progress. Protected.
Visit www.eset.com to learn more
