Presales Engineer (Digital Transformation)

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.In the Life Sciences sector, our platform aids in ensuring regulatory compliance, maintaining rigorous quality control, and enhancing laboratory efficiency.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024. 

About You:

• You bring valuable experience in Manufacturing or Industrial operations, or possess a strong interest in this field. Experience in Life Sciences operations, such as pharmaceutical manufacturing, biotechnology, or medical device production, is highly desirable. Your passion lies in Digital Transformation within Manufacturing, and you are committed to delivering tangible value for customers.
• Motivated by a relentless pursuit of improvement, you constantly seek opportunities to enhance systems at scale, implement industry best practices, and elevate the methodology and execution quality within the Digital Transformation Engineering Team.
• As a natural team player, you thrive in agile environments, understanding the dynamics of collaborative work. Your eagerness to collaborate across functions is matched by your dedication to expanding Tulip's reach, with the ultimate aim of preparing our Customer’s for Digital Transformation.
• Residing in the Boston Area, you possess fluent proficiency in spoken, written, and comprehension of the English language.

What skills do I need? 

• A BS degree in Engineering (Mechanical, Industrial, Chemical, Computer Science, Biochemical, Bioengineering, Biomedical) is required. A Master's degree (MSc) in relevant fields is a valuable asset.

• 3-5+ years of hands-on experience in manufacturing operations, quality operations, or manufacturing systems, with a strong emphasis on technical proficiency within the manufacturing environment.
• Experience in Life Sciences manufacturing, including familiarity with GMP, GLP, and regulatory compliance (e.g., FDA, EMA) is a strong plus.
• Digital Transformation Aptitude: Experience in either selling to or working closely with manufacturing companies on their digital transformation journey is highly desirable.
• Preferred familiarity with systems like MES/MoM, QMS, ERP, SPC, PLM, IIoT, etc., indicating a solid grasp of the technical intricacies within manufacturing environments. Ability to effectively communicate and understand customers' technical stack related to these systems is highly valued.
• A team player with strong interpersonal skills, you should also exhibit the potential to assume leadership roles and eventually manage a team.
• Demonstrated passion for technology, with fluency in discussing current trends related to SaaS, PaaS, IIoT, and cloud solutions, is advantageous.

Key Responsibilities:

• Consult with customers, prospects, and technical stakeholders, collaborating closely with Sales Executives, to advance opportunities through the pipeline, securing technical buy-in, and preparing customers for Digital Transformation.
• Provide comprehensive pre-sales technical support, through impactful technical demonstrations of Tulip solutions, effectively communicating benefits to various stakeholders.
• Provide comprehensive pre-sales technical support to channel and strategic partners, including training and competitive intelligence.
• Assist in developing and responding to RFx documents and technical questionnaires.
• Facilitate brainstorming sessions, consensus building, and needs gathering for new customers.
• Lead scoping and estimation of implementation projects delivered by Tulip’s Professional Services Team, or Partners.
• Manage internal requests and provide input to cross-functional departments for prospect requests and product enhancements.
• Collaborate with Life Sciences customers to ensure our solutions meet industry-specific requirements, including compliance with regulatory standards.
• Travel: Please note that this role entails travel, ranging from 10% to 30% depending on demand.

Key Collaborators:

• Internal DxP team
• Sales Team
• Account Executives
• Channel Partner Management
• Strategic Partner Management
• Customer Services Team: 
• Customer Solutions 
• Customer Success and Account Management

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.