Pre-Sales Solution Architect

Description:

ServiceTrade is a leading SaaS company transforming the fire protection, life safety, and mechanical industries. We’re seeking a motivated and skilled Pre-Sales Solutions Architect to join our growing team. Working closely with our sales, product, and technical teams, the Solutions Architect provides technical expertise, delivers value-focused product demonstrations, and designs tailored solutions that address customer needs. As a trusted advisor, you’ll bridge the gap between technical specifications and business outcomes, ensuring prospects and customers fully understand our solutions' impact.

If you enjoy developing creative solutions, delivering value-driven demonstrations, working in a high-growth SaaS environment, and having fun while you do it, this role is for you!

Why ServiceTrade:

This is not your average Solution Architect role; it's a collaborative position for strategic thinkers, experienced relationship builders, and creative problem solvers. You will be providing technical guidance, navigating complex customer needs, and helping leave a memorable mark on customers' success.

What sets us apart? Our product is a true GAME-CHANGER that enables customers to grow their businesses by improving operations, productivity, and customer loyalty—keeping them at the forefront of the industry with a massive ROI.

Key Responsibilities and Activities:

Customer Engagement

• Provide pre-sales support for all products in the ServiceTrade platform for pre-qualified opportunities.
• Collaborate with sales counterparts to gather customer requirements and develop value-focused software demonstrations.
• Deliver tailored technical demonstrations, presentations, and proof-of-concepts that address customer challenges.
• Lead technical discussions to help prospects understand our product’s capabilities.

Solution Design

• Design and present technical solutions that align with the customer’s business objectives and solve specific problems.
• Develop technical proposals and documentation, including configuration details, architecture diagrams, and integration plans.

Cross-Functional Collaboration

• Provide insights to the product and development teams based on customer feedback and observed market needs to help shape the product roadmap.
• Assist in creating and maintaining sales enablement materials, such as thought leadership content, white papers, and FAQs.
• Work closely with Professional Services and Customer Success teams to ensure a smooth transition from pre-sales to post-sales.

Product Knowledge

• Maintain a deep understanding of the ServiceTrade platform, industry, and competitive landscape.
• Stay up to date on industry trends, competitor offerings, and best practices in SaaS for fire protection, life safety, and mechanical services.
• Develop and deliver internal training sessions to sales and support teams on product functionalities and best practices.
• Understand and communicate the platform's SaaS architecture and API capabilities, demonstrating how integrations can enhance customer workflows and address specific business needs.

Knowledge and Skills

• 2+ years of experience in a Solutions Architect, Sales Engineering, Solutions Consultant, or similar technical role.
• Proven experience demonstrating SaaS solutions with a focus on value and ROI.
• Familiarity with value-based selling methodologies, such as Command of the Message or solutions selling.
• Ability to deliver technical presentations and demonstrations that are tailored to customer needs.
• Strong executive presence and comfort with presenting to C-level stakeholders.
• Excellent communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• A customer-focused mindset with the ability to build trust and credibility.
• (Preferred) Familiarity with legacy construction accounting software, such as Sage 100C, Sage 300, Viewpoint, COINS, Foundation, Spectrum.
• (Preferred) Bachelor’s degree in a relevant field.
• Willingness to travel during sales cycles, often with short notice (30-50%).

A few things you'll want to know:

What does ServiceTrade do?

ServiceTrade is the software platform that helps commercial mechanical and fire contractors grow their profit. We help contractors control costs by improving service and project operations and equipping technicians with the tools they need to work more productively during a persistent skilled labor shortage. In addition, serviceTrade helps contractors grow quality revenue by selling more service and inspection agreements and providing a premium experience that increases customer loyalty.

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our Meet the Team page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, FSA and Dependant Care, Critical Illness and Accident  
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Quarterly Volunteer Program

Want to know more? 

Go ahead and apply! Let’s get to know each other.

#LI-Remote

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.