Pre-Sales Engineer

Pre-Sales Engineer

Remote- Washington DC or Florida

PVM is actively seeking a highly motivated Pre-Sales Engineer. As a Pre-Sales Engineer you will collaborate with the delivery Teams, ensuring seamless execution across the entire sales lifecycle—from technical pre-sales engagements to post-sales implementation and adoption. This role is responsible for translating customer needs into tailored solutions, guiding product direction based on market feedback, and ensuring successful delivery and adoption of the company’s software products and services.

Responsibilities:
Pre-Sales & Solution Engineering (Sales Support)

• Partner with Sales & Solution Engineering teams to define and articulate technical solutions that align with customer needs.
• Lead technical discovery sessions with potential clients to understand business requirements and propose tailored solutions.
• Develop demos, solution architectures, and technical presentations to support sales efforts.
• Facilitate and lead engineering activities around development of POCs, demos and bootcamps as required. 
• Act as a trusted advisor to customers, guiding them on how the company’s product integrates into their ecosystem.
• Collaborate with Product Management to align roadmap priorities with real-world customer challenges.
• Ensure a seamless Sales-to-Delivery handoff process by defining key milestones, deliverables, and success metrics.
• Provide real-time deal support, assisting teams in solution positioning and overcoming customer objections.

Product Strategy & Feedback Loop

• Gather insights from pre-sales engagements, customer feedback, and market trends to influence customer's product roadmaps.
• Work closely with the Product & Engineering teams to ensure that upcoming features align with customer needs and sales strategies.
• Serve as a conduit between customer requirements and internal development teams, ensuring an alignment between business objectives, use case and feature development. 
• Work closely with Product Marketing and Product Management to translate technical features into business value propositions.
• Design and manage a centralized enablement platform for easy access to training materials and documentation.
• Drive product enablement initiatives for the Sales and Delivery teams, ensuring they have up-to-date knowledge and materials.

Post-Sales Implementation & Delivery Expansion

• Collaborate with Delivery Teams to ensure a seamless handoff from Sales to Implementation.
• Participate in customer onboarding, MVP definition and stakeholder management, ensuring the proposed solution is delivered as intended.
• Work with Delivery Leadership & Customer Success to identify and track adoption metrics and ensure product value realization.
• Identify expansion opportunities (e.g., additional features, increased licenses, upsell services) during implementation.
• Act as an escalation point for technical challenges during implementation.
• Work closely with Customer Success & Account Management to drive renewals and upsell opportunities.

Cross-Team Collaboration & Enablement

• Train and mentor Sales, Solutions Engineers, and Delivery Teams on product capabilities and roadmap updates.
• Standardize and improve technical sales & delivery processes to ensure consistency and scalability.
• Develop sales enablement tools, playbooks, and technical documentation to streamline customer engagements.
  

Key Qualifications: 

• 3-5 years in a hybrid Pre-Sales Engineering, Product Management, or Technical Consulting role.
• Previously been evaluated and compensated on attainment of sales targets and/or quotas.
• Strong technical background in software products, SaaS solutions, or enterprise platforms.
• Experience working closely with Sales, Engineering, and Customer Success/Delivery teams.
• Ability to translate complex technical concepts into business value propositions.
  Strong customer-facing communication skills, capable of influencing stakeholders at all levels.
• Experience with Agile methodologies, product development lifecycles, and go-to-market (GTM) strategies.

Success Metrics:

• Sales Enablement: Increase in win rates due to improved technical sales support.
• Product Adoption: Higher post-sales implementation success and customer retention.
• Roadmap Influence: Measurable impact on the product roadmap based on customer insights.
• Process Efficiency: Streamlined handoff between Sales and Delivery Teams.
• Increased Upsells & Expansions: Growth in customer adoption and expansion revenue during implementation.

Why This Role Matters
This role is not just about selling a solution—it’s about ensuring customers succeed with the product and grow their investment. By embedding a solution architect mindset into both pre-sales and post-sales, this position creates a seamless customer experience that drives retention and expansion.

This role is ideal for someone who thrives in both customer-facing and internal strategic roles, ensuring that sales efforts align with product capabilities and that delivery teams execute successfully.

Why PVM? 

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth. Here are a few highlights of the advantages of being a part of the PVM community:  

• Opportunities for growth and advancement
• Tuition/Training reimbursement
• Peer bonus program
• Remote and on-site positions available
• Unlimited PTO
• Flexible work schedule

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal, and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve. 

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.