Summary
The Presales Engineer provides sales support by advising sellers, Partners and Distributors on technical issues and specifications of the products developed and marketed by ESET, as well as preparing materials and attending events and meetings where the operation of ESET solutions and features are discussed.
Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES• To organize, design and provide training on all technical and operational issues related to ESET security solutions, for customers, Distributors, Partners and channels, both online (webinars) and in person.
• To participate in events and business meetings with customers to make live demonstrations of ESET products and providing advice on their operation.
• To evaluate customer needs and assist them in the implementation of ESET products.
• To create testing environments at the facilities of prospects so that they can try the ESET security solutions, monitoring all the testing stages, assisting them, making suggestions based on their specific needs, and providing technical support, in order to close the sale.
• To design content for training materials and demos for product presentations.
• To review and approve the sections of the tenders that specify technical product features, in order to check that there are no errors.
• To respond to technical queries from prospects, Partners and Distributors from any LATAM country.
• To comply with the Information Security Policies and Directives defined by the Company.
• To integrate ESET Latin America's values into every decision and day-to-day behavior, making them a pillar of the corporate culture and transmitting them in every task.
• Plan and coordinate the work of colleagues in accordance with superior's instructions, be responsible for the performance of the tasks entrusted to it in accordance with established procedures and processes and prioritize tasks of colleagues in order to meet established objectives and achieve required results.
• Scope: Mexico (all the country).
REQUIREMENTSEducation:• Complete tertiary or incomplete university studies in Computer Engineering, Information Technology or similar.
Experience:• From 3 to 5 years working experience as a Systems Analyst and/or in IT Security
Knowledge:• General knowledge of IT Security
• General knowledge of Computing or IT Systems
• Operating systems: Windows Server, Windows Home, Linux, Mac, Android
• Basic programming knowledge (recommended)
Language:• English: Intermediate level
Managerial skills:• Organization
• Coordination
MAGNITUDE (AREA OF IMPACT)• Indirectly responsible for 40% of the quota for the office in Mexico.
ADDITIONAL INFORMATIONTravel:• 35%
Confidential information:• Medium
Benefits
Health & well-being
- Insurance of major medical expenses
- Minor medical expenses insurance
- Dental insurance
- Life insurance
- Disconnection due to menstrual discomfort
- Birthday day off
Family
- Day off for children's birthday
- School kit for parents
- Flex time during school adaptation
- Extended leave for non-pregnant person
- Extended leave for adoption
- Softlanding for pregnant people
- Gifts (marriage/childbirth)
Office
- Flexible schedule
- Compensation (for working on holidays/weekend)
- Friday flex
- ESET hours
- ESET in the world
Other
- Healthy snacks
- English classes
- Study award
- Loyalty program
Primary location
Mexico City
Additional locations
Time type
Full time
Top Skills
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.
Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.
And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.
ESET - Progress. Protected.
Visit www.eset.com to learn more
