Who We Are:
Hi! We’re and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on.
Headquarters: New York City, New York
Current Headcount: 180 People and counting….
About the role:
Are you an expert at architecting complex technical solutions while driving revenue growth? Join our team, where you’ll combine your deep technical expertise with sales acumen to deliver cutting-edge telecommunications solutions to our customers
Here’s what you’ll be working on:
- Partner with Account Executives to develop and execute technical sales strategies for public safety software solutions
- Lead technical discovery calls, product demonstrations, and proof-of-concept implementations with potential clients
- Architect and present customized solutions that address specific emergency response challenges
- Create detailed technical documentation, including solution proposals, implementation plans, and security assessments
- Support RFP responses with technical expertise and solution specifications
- Build trusted technical relationships with key stakeholders, including PSAP directors, security teams, and emergency operations leaders.
- Collaborate with Product and Engineering teams to translate customer needs into product requirements.
- Provide technical guidance during customer onboarding to ensure successful implementation.
- Stay current with industry trends in emergency response technology and public safety solutions
- 3+ years of Sales Engineering experience, specifically in solution design and technical sales for Telecommunications, Networking, or VoIP platforms
- Bachelor’s Degree or equivalent work experience
- Working knowledge of IP Networking, IP Telephony, and enterprise SaaS deployments
- Proven experience architecting and positioning cloud solutions(AWS preferred)
- Track record of winning complex technical deals through POCs, solution architecture, and competitive differentiation
- Experience collaborating with Sales teams to build compelling technical proposals and drive deal closure
- The position requires approximately 70% travel for onsite customer engineering sessions
- Must reside near an airport hub.
- Fast-paced environment supporting multiple enterprise sales cycles simultaneously
Bonus Points:
- Strong discovery skills - ability to uncover technical pain points and translate them into solution value
- Experience leading technical whiteboarding sessions and architectural deep dives with enterprise clients
- Proven ability to influence technical decision-makers while navigating complex stakeholder environments
- History of maintaining high technical win rates and growing strategic accounts
- Outstanding documentation skills for creating solution designs and technical scoping documents
- Comprehensive medical, dental, and vision insurance
- 401k, matching up to 4% of your salary
- Parental Leave Policy
- Unlimited vacation days
- Sick days
- Competitive options plan
- Health and Wellness Benefits
Our Promise:
Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Note: We are unable to support employment visas at this time.
Top Skills
What We Do
Why is it we have the ability to order a car with our phones, video chat with our families, and text with anyone in the world, but we’re not able to do any of those things when personal safety is on the line? Why are these tools available in our everyday lives, but not in moments of real need and urgency?
So, we did something about it. We decided to not just fix it, but to constantly improve it with ongoing updates so urgent communications never become stagnant again. We call it relentless innovation.
Our technology is built on the cloud for quick solves and fast integration, using an interface that keeps call managers top of mind. Through the power of one platform, we enable call centers to collect and quickly distribute information.
Carbyne enables mission-critical centers to use an advanced call management platform to unify the flow of information from all channels to a single UI. This UI is tailored for a seamless flow between every channel. With our cloud platform, everything can plug in, everything can evolve, and everyone can make better decisions.
Carbyne: we serve one and millions of benefits.
Why Work With Us
We need great brains who want to collaborate with the best and can envision new ways for emergency services to be smarter, safer, and better.
We hire builders. People who want bigger possibilities for themselves, so we help them reach their professional goals with ongoing training, support, and growth opportunities.
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