Department: Client Operations
Reports to: Head of Operations
The opportunity:
We are seeking a highly motivated and experienced Practice Technical Lead to join our dynamic Client Operations team. Working within the Operations Practice and reporting into the Head of Client Operations, you will play a pivotal role in driving operational excellence and efficiency across our global organization. This role requires a unique blend of technical expertise, process optimization skills, and a passion for data-driven decision making.
What you’ll be doing:
- Operational Excellence Framework Development & Implementation:
- Collaborate with the Head of Operations to refine, develop, and implement operational excellence frameworks, including documentation, toolkits, and best practices.
- Drive the adoption of these frameworks across the global organization to enhance operational efficiency and consistency.
- Workflow Optimization & Process Improvement (Essential)
- Identify and analyze existing workflows to pinpoint areas for improvement and optimization.
- Spearhead initiatives to streamline processes, reduce redundancies, and enhance overall operational efficiency.
- Develop and implement standardized procedures and documentation for key operational processes.
- Resource Management (Essential)
- Develop and implement strategies for optimal allocation of resources, including licenses and access rights.
- Monitor resource utilization and identify opportunities for cost optimization without compromising operational effectiveness.
- Training & Knowledge Sharing (Essential)
- Coordinate and deliver training programs on operational excellence frameworks, best practices, and tools.
- Foster a culture of knowledge sharing and continuous improvement within the Client Operations team and across the organization.
- Data Analysis & Reporting (Highly Desirable)
- Collect, analyze, and interpret operational data to identify trends, patterns, and areas for improvement.
- Conduct Operational Data Reviews, gathering and analyzing financial data monthly to inform strategic decisions related to process efficiency and profitability.
- Prepare comprehensive reports and presentations to communicate findings and recommendations to stakeholders at all levels.
- Client Onboarding Coordination (Could be a learned skill set)
- Support the client onboarding process by ensuring seamless integration of new clients into existing operational workflows.
- Develop and deliver training materials and resources to support client onboarding and ongoing operational support.
Skills & Experience:
- Essential:
-
- Strong organizational skills: Meticulous attention to detail and the ability to manage multiple projects simultaneously.
- Process-oriented mindset: A passion for creating efficient and effective workflows.
- Data-driven decision maker: Comfortable using data to inform decisions and drive improvements.
- Excellent communicator: Able to clearly articulate complex information to both technical and non-technical audiences.
- Collaborative team player: Works effectively with others to achieve shared goals.
- Proven experience in a similar role with a strong focus on process improvement and operational excellence.
- Demonstrated ability to develop and implement operational frameworks, documentation, and toolkits.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent communication, interpersonal, and stakeholder management skills.
- Familiarity with project management methodologies.
- Desirable:
- Experience working in a global organization.
- Knowledge of relevant industry best practices and standards.
- Proficiency in data analysis tools and techniques.
- Experience in training coordination and delivery.
Why work for us?
Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
What we pride ourselves on:
- Growth and development
- Meaningful work
- Flexible by design
- Brilliant benefits
- Culture with Heart
Our exceptional and skilled team defines Gain Theory. That's why we seek individuals who strive for excellence and continually challenge us to improve.
Who we are
We are a people-centric organisation whose culture is underpinned by 4 important values: Be Curious, Be Positive, Make it Better and Act with Consideration. We channel these values through our behaviours, in the way we work, and in the interactions we have with each other and our clients.
What we do
Gain Theory is a global marketing effectiveness and foresight consultancy. Our vision is to accelerate growth for ambitious brands by giving clients the confidence to make better data-informed investment decisions. High-touch consultancy powered by unique partnerships and proprietary technology are used to power our award-winning solutions.
As a WPP consultancy, Gain Theory also has access to a range of data, expertise, and tools that create a truly differentiated offering.
Gain Theory is a WPP agency (NYSE: WPP).
WPP (Gain Theory) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Gain Theory is a WPP-owned consultancy. For more information, please visit please visit our website and follow Gain Theory on our social channels via LinkedIn and Twitter.
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Top Skills
What We Do
Gain Theory is a global marketing effectiveness and foresight consultancy with expertise in data, advanced analytics, and technology. We exist to accelerate growth for ambitious brands by empowering smarter, data-informed marketing investment. Our experts fuse hindsight, insight, and foresight to improve investment decisions and activate growth at speed.
Gain Theory is a recognized Leader in The Forrester Wave™: Marketing Measurement and Optimization, Q3 2023.
Available in 58 markets, our award-winning solutions and highly specialized vertical expertise support clients via five measurement and optimization pillars:
Marketing Effectiveness Index: The MEI diagnostic tool that pinpoints the barriers to and opportunities for growth – a great place to start your journey with us.
Data excellence: When it comes to data, we’re focused on quality because your most important investment decisions need to be informed by the best possible data.
Sources of growth: Understanding where growth has come from in the past, is coming from today, and will come from in the future is vitally important as it enables you to target your investment more effectively.
Levers of growth: When you know where your growth will come from, you then need to know how you can accelerate it using MMM, attribution, unified measurement, and test and learn.
Foresight: Much of the data that marketers rely on to make decisions is inherently backward looking. We can help you to plan more accurately for what might happen in the future.
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