Receptionist

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  From day one you will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.
We are/have:

• Experts in banking and payments, insurance, capital markets and wealth and asset management
• Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Financial Crime, Core Banking etc.
• Committed to growing our business and hiring the best talent to help us get there
• Focus on maintaining our nimble, agile and entrepreneurial culture

Role Overview:
We are seeking a dynamic and personable Receptionist to serve as the welcoming face of our office. In this diverse role, you will coordinate front desk activities, manage incoming communications, and provide essential administrative support to ensure our office operates efficiently. The ideal candidate will possess prior experience in a similar setting and demonstrate exceptional interpersonal skills, reliability, and professionalism.

Key Responsibilities:

• Front Desk Coordination:
• Manage the day-to-day operations of the reception area.
• Serve as the primary point of contact for visitors, ensuring a warm and professional welcome.
• Greet and assist colleagues and clients as needed ensuring visitor sign in procedure is maintained.
• Administrative Support:
• Provide general administrative assistance to team members across various departments (HR, IT, EAs).
• Oversee general mail management, including sorting post and organizing courier bookings.
• Monitor and order office supplies, ensuring adequate stock levels.
• Report on office attendance, ensuring data is complete and accurate
• Facilities Management:
• Support the Senior Facilities Lead in managing office facilities.
• Assist with the organization of onsite lockers and keyholding responsibilities.
• Event Management and Support:
• Coordinate logistics for internal and client-facing events, including event bookings and diary management.
• Work closely with event organizers to understand their needs and suggest appropriate meeting setups.
• Address potential scheduling conflicts by providing alternative solutions or arrangements.
• Maintain a comprehensive understanding of available venues and supplies, including preferred vendors for food and beverages, to support event planning.
• Assist with AV setup and other logistical aspects to ensure seamless event execution.
• Act as a liaison between stakeholders and vendors to facilitate effective communication and support during events.
• Health and Safety Compliance:
• Ensure a safe and compliant workplace by adhering to established processes and addressing any gaps.
• Escalate issues for resolution as necessary.
• Stakeholder Engagement:
• Build and maintain strong professional relationships with key stakeholders.
• Provide logistical support for internal and client-facing events.
• Communication Management:
• Maintain the reception email inbox and ensure timely responses.
• Provide regular updates on communication channels for office events and initiatives.

Experience

• Experience in Reception / Administrative Role
• Fire Marshal / First Aid Training (desirable, training can be provided)
• Intermediate knowledge of Office 365 (Microsoft Outlook, Word, Excel)
• Confident and clear communication style. Comfortable communicating with all colleagues at all levels within your area
• Proactive and highly organised with the ability to plan and multi-task
• Work well under pressure and ability to use own initiative
• Creative problem-solver with a proactive approach to service improvement.
• Flexible and adaptable approach to work
• Good verbal and written English work

WHY JOIN CAPCO?
You will work on engaging projects with some of the largest banks and financial services institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and creating lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Capco offers a very attractive remuneration and benefits in line with your level of experience