Practice Manager - East Coast

About Starburst

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster. 

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!

About the role

The Professional Services Practice Manager will lead Starburst's Customer Portfolio for the East Region and our delivery managers globally. The role is pivotal in ensuring the success and satisfaction of Starburst’s customers by delivering high-quality services that help clients maximize the value of Starburst’s data analytics solutions. The Practice Manager will collaborate closely with Sales, Marketing, and Product teams to drive customer adoption, develop best practices, and build a sustainable and scalable services model across the region.

As a Practice Manager at Starburst you will:

• Team Leadership and Development:
• Build and manage a high-performing Professional Services team in the Americas, including consultants, architects, and project managers.
• Recruit, onboard, mentor, and develop team members, fostering a culture of excellence and continuous improvement.
• Establish career development paths and provide coaching to enhance team members' skills and expertise.
• Customer Engagement and Delivery:
• Oversee and ensure successful delivery of Starburst Professional Services engagements, including implementation, migration, integration, and optimization services.
• Serve as an escalation point for project issues and work with teams to resolve complex technical or logistical challenges.
• Develop and maintain strong relationships with key customer stakeholders to ensure customer satisfaction and success.
• Practice Development:
• Define, standardize, and continually improve service delivery processes, methodologies, and tools to ensure consistent, high-quality services.
• Lead efforts to develop reusable assets, such as templates, best practices, and accelerators, to improve delivery efficiency and quality.
• Collaborate with Sales and Success teams to identify new service offerings and enhance the overall customer experience.
• Business Operations and Growth:
• Drive the development of new Professional Services offerings that align with customer needs and market demand, in collaboration with Product Management.
• Analyze customer trends and provide insights to help shape service offerings and align with Starburst's overall growth strategy.
• Cross-Functional Collaboration:
• Work closely with Sales, Customer Success, and Product teams to align on customer goals, ensure a seamless handover, and facilitate ongoing communication.
• Act as a customer advocate, providing feedback to Product and Engineering teams to influence the Starburst roadmap.
• Partner with Marketing to create collateral that promotes Professional Services and highlights customer success stories.

Some of the things we look for:

• Experience:
• 6+ years in a Professional Services leadership role, ideally in enterprise software, data, or cloud environments.
• Strong track record of managing consulting practices with direct responsibility for P&L.
• Skills:
• Deep understanding of data analytics and distributed query technologies (experience with Starburst, Trino, or Presto a plus).
• Excellent leadership skills, with experience building and mentoring high-performing, geographically distributed teams.
• Ability to balance strategic thinking with tactical execution, and to manage multiple priorities in a dynamic, fast-paced environment.
• Strong customer-facing skills, with the ability to build trusted relationships and act as an escalation point for complex customer issues.
• Proven business acumen, with the ability to analyze data, develop insights, and drive decisions to achieve revenue goals.
• Education:
• Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA or other advanced degree is a plus.

Where could this role be based?

• United States, East Coast

Why build your career at Starburst?

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up for one another authentically in all moments that matter.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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