Post Sales Engineer (M/W)

Company Description

VANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a global technology leader in designing, developing and supplying innovative products and solutions that connect consumers around the world to the content and services they love – whether at home, at work or in other smart spaces.

VANTIVA has also earned a solid reputation for optimizing supply chain performance by leveraging its decades-long expertise in high-precision manufacturing, logistics, fulfilment and distribution. With operations throughout the Americas, Asia Pacific and EMEA, VANTIVA is recognized as a strategic partner by leading firms across various vertical industries, including network service providers, software companies and video game creators for over 25 years.

Our relationships with the film and entertainment industry goes back over 100 years by providing end-to-end solutions for our clients. VANTIVA is committed to the highest standards of corporate social responsibility and sustainability across all aspects of their operations.

For more information, please visit www.vantiva.com

Job Description

Responsibilities

Ensures the implementation and monitoring of the after-sales service activity.

• Ensures that Vantiva meets its obligations related to the warranty towards its customers in an efficient and practical manner
• Investigates and resolves customer issues related to after-sales activity.
• Works closely with the Quality  team to analyze and report feedback from the field in order to participate in product improvement, monitor, optimize and update Vantiva's after-sales and warranty costs

In concrete terms, the after-sales engineer:

• Is the main contact for internal (Sales, Quality, Operation, Bid..) and external stakeholders ( Repair partner, Customer, Manufacturer,..) for the establishment of after-sales service.
• Identify the customer's request, participate in the response to RFI, RFQ, tenders and contract reviews, in the implementation of contractual conditions with the customer and/or with the supplier, negotiate the prices of the service, Ensure the daily follow-up of the after-sales service center or call center, follow-up of the backlog,  processing time, repair quality, availability of spare parts, guarantee of the performance of the service center, validation of the report, Validation of the invoice, carries out audits and follows up on corrective actions   
• Participates in the meeting with internal/external customers to present the results of the after-sales service

Qualifications

Profile

• Master's degree in engineering or supplier management
• Minimum 3 to 5 years of experience, customer and supplier support.
• Accustomed to working in an international environment and multidisciplinary teams.
• English read, written and spoken
• French is a plus 
• SAP mandatory 
• Excellent Communication, and Interpersonal Skills to work both technical and not Technical stakeholders, including Customers 

Additional Information

Our most important asset is our People

Vantiva’s success greatly relies on our people’s energy, motivation, and talent.

We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.

We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.

If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.