Portfolio Operations Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

(Hybrid role based in Atlanta, GA)

Job Summary:

Ensures the smooth operation of the Solutions Portfolio and driving strategic initiatives across the organization. Involves high-level project management, cross-functional collaboration, and the ability to streamline processes to enhance organizational efficiency. Responsible for overseeing administrative functions, managing special projects, and coordinating with key stakeholders to ensure alignment with organizational goals.

Responsibilities and Duties:

• Drive progress on key initiatives and ensure alignment with organizational goals. Monitor and provide updates to leadership team.
• Partner with key stakeholders to develop and implement change management plans to build support for change initiatives.
• Conduct research and analysis to support decision-making processes.
• Oversee and manage high-priority projects from inception to completion.
• Coordinate cross-functional teams to ensure timely delivery of projects.
• Identify and mitigate risks and resolve issues that arise during project execution.
• Evaluate and improve existing processes to enhance organizational efficiency.
• Implement best practices and standard operating procedures.
• Drive continuous improvement initiatives across the portfolio.
• Prepare presentations, reports, and communication materials.
• Facilitate effective communication and collaboration across the portfolio.
• Ensure stakeholder concerns and feedback are addressed promptly and effectively.
• Adapts to changing priorities and business needs by willingly taking on additional tasks and responsibilities as assigned by management.
• Must work the hours and location as assigned by management.
• Demonstrates commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines.

Skills and Competencies:

• Exceptional project management skills with a track record of successfully leading complex projects.
• Ability to analyze complex situations, identify problems, and develop effective solutions.
• Flexible and able to adapt to changing circumstances, environments, and priorities, while maintaining focus on overarching objectives.
• High level of discretion and professionalism in handling sensitive information.
• Strong interpersonal skills to work effectively with diverse teams and build positive working relationships.
• Exceptional ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Ability to handle sensitive and confidential information with discretion.
• Skilled in developing specific goals and plans to prioritize, organize, and accommodate work responsibilities and meet business deadlines.
• Ability to effectively speak, write, and understand the English language. Excellent written and verbal communication skills with the ability to communicate with leadership staff, cross functional teams, and external sources.
• Proficiency in the use computers and computer systems to navigate databases, enter data, and process information.
• Ability to understand software products, including but not limited to Microsoft Office and project management tools.
• Ability to analyze complex situations, identify problems, and develop effective solutions.
   

Experience and Education Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field. MBA or advanced degree preferred.
• 3 years of relevant professional experience.
• Project Management Certification a plus.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.