Policy Support Assistant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide .
Under limited supervision, processes policy support transactions to ensure insurance policies meet operational, legal and compliance requirements.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Analyzes, researches, classifies and completes incoming policy support transactions. May include, entering basic insured information into systems, clearing classification or submission errors, clearing vehicle suspensions, contacting agents for additional/missing information, processing policy cancellations/reinstatements and legal notices.
Responds to and researches customer, state, or underwriting requests. Sends requests for missing information or other correspondence as directed by the underwriter or appropriate department guidelines.
Prepares and compiles reports from a variety of sources within prescribed department guidelines.
Handles mail and document processing, which may include scanning, faxing, distribution, filing, photocopying, correspondence and record keeping.
Reporting Relationship
Supervisor or above
Skills, Knowledge and Abilities
1. Detailed knowledge of specific department products, workflows and procedures related to work performed.
2. Good organizational skills and the ability to prioritize multiple tasks.
3. Strong attention to detail with the ability to handle multiple tasks.
4. Good interpersonal skills.
5. Good written and verbal communication skills including phone etiquette.
6. Good computer skills including Microsoft Office Suite and other business-related software.
7. Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.
8. Takes the initiative to help others in the interest of exceeding team or department goals, and to further advance the operation.
9. Embraces and champions change and actively looks for opportunities to improve service, quality, productivity and expense.
10. Invests the time to broaden skills and knowledge by learning other processes, taking on additional responsibilities, and learning more about other operations and/or the insurance industry.
Education and Experience
1. High School Diploma, GED or equivalent experience.2. Typically a minimum of one year of office or clerical experience.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .