Policy Management Contract & Implementation Executive

Policy Management Contract & Implementation Executive

Description

This is a broad and general role that will get involved in a range of policy management activities, with the view to specialize as the role evolves. The Policy Management & Implementation Executive will support the Africa region, giving great exposure to a range of products and business units. Administers the installation of assigned more complex accounts, including, but not limited to structure and billing set up; eligibility collection, data base loading, compliance data gathering, preparation of plan materials such as administrative documents and customer education materials.

Specific Tasks of the Role:

• Accountable for defining, planning, orchestrating, and ensuring the successful onboarding of large corporate accounts via the inception or renewal process.
• Leads large-scale, complex inceptions and renewals often involving multiple internal and external constituents and matrix partners.
• Defines and tracks inception and renewal milestones, while developing and maintaining an overall integrated delivery plan and roadmap.
• Directly manages all aspects of the inception and renewal life cycle and works with matrix partners to oversee all phases.
• Partners with business teams to manage scope and to ensure commitments are achieved within agreed upon time and quality parameters.
• Serves as a Subject Matter Expert in routinely briefing key stakeholders (internal & external) on different aspects of assigned initiatives.
• In partnership with Operations, Sales and Client Management, ensures end results are of the highest calibre ensuring success inception and renewals
• Plan and coordinate the operational activities to guarantee compliance with local Laws and Regulations.
• Provide extensive support and guidance to Regional and International teams on Africa KYC, AML and client due diligence queries and requirements.
• Undertake compliance data gathering and validation activities on regular basis based on agreement level.
• Maintain issue log to identify gaps and opportunities for process improvements.
• Closely partner with regional sales and client management teams, as well as our insurance partners in country to provide advice, support and guidance on regulatory and compliance matters.
• Timely issuance and follow up to ensure signed contracts are received on time

Qualifications:

• Bachelor’s degree preferred
• 3+ years of sales support, client management or account installation experience within medical insurance field
• Analytical Skills - Must also be able to review data and identify any potential issues or discrepancies
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Knowledge of Healthcare Insurance
• Excellent written and oral communication skills
• Proven ability to work independently as well as a productive member of a team
• Exceptional organizational and time-management focus
• Must be able to resolve problems presented by internal reports, customer service or other departments

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.