PMO Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

We are seeking a highly skilled and strategic PMO Manager to provide oversight on the delivery of agile squads, support the delivery of measurable value across projects and initiatives, and uphold process compliance across the Markets/Functions supported. The ideal candidate will be responsible for providing governance, driving data-driven decision-making, and ensuring alignment with organizational goals. This role requires a strong focus on agile methodologies, value realization, capability building and/or upskilling, and leveraging data insights to optimize performance and outcomes.

Major Accountabilities:

Agile Oversight and Governance:
Lead the governance framework for agile squads, ensuring alignment with organizational
priorities and objectives
Monitor and assess squad performance, ensuring delivery timelines, scope, and quality
metrics are met
Promote and support agile best practices, adherence to Sun Life standards, tools, and
frameworks across the organization
Value Realization:
Collaborate with stakeholders to define and track key performance indicators (KPIs) and
outcomes for projects and initiatives
Ensure alignment of agile deliverables with business objectives and desired value
Drive a culture of continuous improvement, focusing on maximizing business impact and
return on investment (ROI)
Strategic Alignment:
Partner with senior leadership to prioritize initiatives based on strategic goals and resource
availability.
Ensure the PMO roadmap reflects organizational priorities and adapts to changing business
needs.
Data-Driven Insights:
Implement and maintain dashboards and reporting tools to provide real-time visibility into
project progress, risks, and performance metrics
Use data analysis to identify trends, opportunities, and areas of improvement across
squads.
Facilitate informed decision-making by delivering actionable insights to stakeholders.
Risk and Issue Management:
Identify and manage risks and issues across initiatives, drive timely resolution and
mitigation
Proactively identify dependencies and bottlenecks to maintain smooth project execution
Team Collaboration and Leadership:
Act as a bridge between agile squads, agile coaches, business leaders, and executive
stakeholders.
Foster a collaborative environment where teams are empowered to innovate and perform
at their best
Provide coaching and support to agile

Requirement:

College or University degree with a focus in Technology
8+ years of experience in project/program management, with at least 3 years in a PMO or similar
leadership role
Strong expertise in Agile frameworks (SAFe, Scrum, Kanban) and agile delivery oversight
Proven ability to track, measure, and communicate value realization in a business context
Excellent analytical and problem-solving skills, with a data-driven mindset
Proficiency in data visualization tools (e.g. Power BI, Tableau) and project management tools (e.g.
Planview, Jira, Confluence)
Strong leadership and interpersonal skills, with the ability to influence and collaborate across all
levels of the organization
Strong English language skills for both oral and written communication
Good working knowledge of system and software development life cycle frameworks (SDLC)
A continuous improvement mindset to look for opportunities to improve, integrate, simplify
processes, and leverage automation
 

Nice to have:
Knowledge and/or certification on leading industry process frameworks such as COBIT, Design
Thinking
Experience in the life insurance industry
Prior exposure to Planview or comparable PPM solution
Microsoft Office suite of products (Outlook, Word, Excel, PowerPoint)

Job Category:

Project Management - Process

Posting End Date:

30/03/2025