PLM Hub Implementation Consultant

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Location: Remote, USA

Purpose: To develop, scale, and execute PTC solution implementation best practices globally across PTC, it’s Partners, and customers. Provide deep Product Lifecycle Management (PLM) subject matter expertise and implementation leadership across the customer lifecycle that is aligned to PTC’s customer needs and strategic priorities.

Description: The newly formed PTC PLM Hub is looking for a senior, action-oriented Windchill PLM Implementation Consultant to join our growing team of inter-disciplinary leaders. This individual will be a strong PLM subject matter expert (SME) responsible for services implementation leadership across the customer lifecycle, providing PLM domain focused SME support for key customer implementations globally. The role includes the creation and scaling of implementation best practices globally across PTC, PTC’s partners, and customers as a member of the governing body of the PLM Community of Practice. The role does not have any billable requirements.

Responsibilities:

• Best Practice Development and Scale: Provide leadership in defining Windchill PLM implementation methodologies and best practices and subject matter expertise to Service Offer Management and Technical Enablement teams in support of best practice development and dissemination
• Implementation Frameworks & Accelerators: Recommend the required frameworks, best practices, and accelerators to efficiently implement Windchill PLM, and work with our Service Offer Management organization to build the implementation service offerings for use in the field
• Partner Advisory and Mentorship: Provide advisory services and mentorship for PTC partners when requested by our Digital Thread Advisory Services organization and drive development of other needed documentation and enablement required to support PTC Partners
• Field Readiness, Continuous Improvement, and PLM Hub-Segment Interlock Support: Play leadership/advisory role in the Windchill PLM New Product Introduction process and deliverable development, Technical Enablement interlocks, PTC Partner Hub interlocks, and the Field-PLM Segment feedback process
• Community of Practice Evangelism: Share PLM/industry specific expertise throughout the PLM Community of Practice, Digital Thread Advisory Services, and PTC Implementation Partners
• Customer Escalation Support: Act as an advisor on escalated customer accounts
• Drive Strategic Engagements and Implementation Services Attachment: Lead/advise strategic customer engagements and support Business Solution Managers on pre-sales opportunities in developing post-sale service offerings in key strategic global accounts
• Cross-functional Collaboration: Provide PLM subject matter expertise across a range of internal and customer-facing cross-functional Digital Thread/Digital Transformation initiatives.

Qualifications:

• 10+ years of experience deploying/implementing PTC Windchill PLM solutions
• Bachelor’s Degree in Engineering, Computer Science, or a related field
• Strong domain experience in PLM and deep understanding of PTC’s Windchill PLM solutions and implementation services, including enterprise integrations with PTC and 3rd party solutions
• Excellent presentation, communication, and interpersonal skills
• High competency in building and maintaining trusted advisor relationships with customers and internal teams
• Proven and demonstrable track record of leading/facilitating successful Windchill PLM customer deployments
• Strong problem-solving, consulting, and application/solution design skills
• Ability to think strategically, critically, and analytically
• Self-motivated, action-oriented, and able to work independently and as part of an inter-disciplinary, cross-functional, and high-performing team
• Ability to manage multiple priorities and projects simultaneously in a fast-paced global environment
• Customer success and results driven

Differentiating Applicant Competencies:

• Extensive best practice development experience
• Innovative problem-solving skills
• Deep Windchill PLM solutions configuration, customization, and system integration experience
• SaaS deployment and integration experience
• Project/program management experience
• Organizational change management experience
• Value mapping experience
• Demonstrable subject matter expertise in Medical Technology and Lifesciences, Electronics and High-Tech, Automotive, Federal, Aerospace, and Defense, and/or Industrial industry verticals
• Engineering, manufacturing, quality, service, and/or software development domain experience
• Technical proficiency in any of PTC’s ALM, AR, CAD, IOT, and/or SLM solutions
• Technical sales/pre-sales or business development experience
• Strong business acumen
• High degree of comfort with senior management/executive engagement

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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