The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM invest their time in developing leaders, crating memorable experiences, managing administration, maintaining the facility, and being a being a brand champion. The RGM consistently keep our brand promises, inspire their teams and deliver results.
Essential Duties and Responsibilities
Leading the Business
- Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
- Reviews key P&L lines to increase profitability for the restaurant
- Drives sales through proactive guest service, people development & operations management
- Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
Create Memorable Experiences
- Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
- Manages the guest experience through operations and timely response to Guest issues
- Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
- Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives
Creating Leaders
- Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
- Inspires the restaurant team by effectively managing individual and team recognition programs
- Provides coaching and feedback to Assistant Managers and team to increase the restaurant team’s capabilities and raise restaurant performance
- Demonstrates commitment to goals and inspires others to deliver superior performance
Leading Store Operations
- Enforces compliance with health, safety, cleanliness, security, and fire standard and regulations
- Ensures that restaurant upholds operational and brand standards
- Ensures the team deliver Popeyes brand programs, Limited time offers, and core product with operational excellence
- Identifies problems, conducts high level troubleshooting and seeks maintenance support for restaurant equipment
Qualification and Skills
- Must be at least eighteen (18) years of age
- High School Diploma or GED required
- 1-2 years of previous quick service restaurant experience, experience in management preferred
- Some understanding of P&L interpretation and management to influence profitability
- Ability to prioritize own and others’ work and time to meet deadlines and objectives
- Demonstrated leadership skills
- Demonstrated understanding of guest service principles
- Available to work evenings, weekends and holidays
- Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
Physical Demands
- Must be able to lift up to 50 pounds of force frequently to move objects
- Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
- Consistently handles product preparation
- Ability to kneel to utilize proper lifting procedures
- Consistently lifts for product preparation, stocking and inventory
Popeyes is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
What We Do
As a premier owner and manager of residential properties, PLK Communities specializes in the acquisition, development, and management of high quality apartment communities. Our portfolio is comprised of multi-family properties in Ohio and Kentucky.
Founded on the principle of offering a “clean, quiet, quality of life," we provide our residents with unparalleled value and personalized service. Our mission is a very simple one – to enable our residents to feel comfortable in a quality apartment home with well-maintained common areas and amenities, managed by a dedicated team.
Giving back to the communities in which we live, work, and do business is important to PLK Communities. We close down business operations for an entire day twice a year so that the entire PLK team can volunteer together in support of our partner organizations.
