PTW

Player Support Executive (Mandarin)

Posted 9 Days Ago

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Mid Valley City, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Entry level

Gaming

The Role

As a Player Support Executive, you will provide customer support and resolve technical issues for clients via various channels including email, phone, chat, and social media. You will also identify trends in customer problems and give feedback to the team, while performing quality checks on work documents.

Summary Generated by Built In

Description

RESPONSIBILITIES

• Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.

• Handle multiple concurrent chat and email interaction.

• Identify, correct and advise on technical issues in the customer’s computer, mobile app and/or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) of English language in nature.

Requirements

Able to work on weekends and public holidays based on shift roster schedule.

Fluency in verbal and written communication skills in Chinese and English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages):- Chinese

Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.

Appreciation of games is advantageous.

Meticulous team player with a results-driven personality.

Equipped with appropriate urgency to suit operational demands.

Benefits

Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)

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The Company

HQ: Marina del Rey, CA

2,530 Employees

On-site Workplace

Year Founded: 1994

What We Do

We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 26 years, providing industry-leading services to every part of the globe.

We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
8,500+ passionate gamers
650+ top developers and publishers as clients
5.3 million hours QA testing
7 year average client partner tenure
2,500+ LQA titles

PTW is a boutique games services company with 40 offices in 11 countries worldwide. Our range of services include quality assurance, localization, customer experience, art production, game development services, and audio production services.

We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale.

PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Pitcrew Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657.

The PTW group includes SIDE, 1518 Studios, Entalize, The Game Dev Show, and OR Esports.