Player Support Executive - Japanese

Posted 9 Days Ago
Be an Early Applicant
Mid Valley City, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Entry level
Gaming
The Role
As a Player Support Executive, you will provide customer support and resolve technical issues related to games and software, utilizing communication skills in both Japanese and English. You will manage multiple interactions across various channels, identify trends in customer problems, and offer feedback to the team.
Summary Generated by Built In

Description

PTW is a leading global provider of customer experience, quality assurance, localization, engineering and audio production services to key software and technology-focused markets including games, interactive entertainment media, education, e-commerce and internet of things.

For over 20 years, we have delivered great results for our clients. Our main aim is to advance their businesses, and enhance their customers’ satisfaction. We’re dedicated to helping every client develop the best products and consumer experiences possible. And because we believe in partnerships and collaboration, the journey is shared and the successes are too.

With 35 studios worldwide and over 4,000 dedicated employees, we have the global infrastructure to scale and flex to match our clients' ambitions. We create unique solutions brimming with ideas, backed up by effective problem-solving for the most challenging requirements. We also deliver our services in a unique way – combining a truly global service, with the personal touch of a smaller business. Big meets small, in the best way possible.

RESPONSIBILITIES

  • Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
  • To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
  • Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Requirements
  • Proficient in both verbal and written communication skills in Japanese and English.
  • Ability to communicate Japanese via email/chat/phone (required to liaise with Japanese speaking customers).
  • Ability to deliver excellent customer service quality utilizing soft skills.
  • Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
  • Ability to solve and analyse information accurately with appropriate speed and guidelines.
  • Team player.
  • Those with strong interest in games are preferred.
  • Must be a native Japanese
  • Benefits

    Annual Leave and Statutory Benefits

    The Company
    HQ: Marina del Rey, CA
    2,530 Employees
    On-site Workplace
    Year Founded: 1994

    What We Do

    We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 26 years, providing industry-leading services to every part of the globe.

    We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
    8,500+ passionate gamers
    650+ top developers and publishers as clients
    5.3 million hours QA testing
    7 year average client partner tenure
    2,500+ LQA titles

    PTW is a boutique games services company with 40 offices in 11 countries worldwide. Our range of services include quality assurance, localization, customer experience, art production, game development services, and audio production services.

    We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale.

    PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Pitcrew Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657.

    The PTW group includes SIDE, 1518 Studios, Entalize, The Game Dev Show, and OR Esports.

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