Platform Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Platform Support Specialist

Sr. Platform Support Specialist

The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members’ requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.

Key Responsibilites:
Maintains data integrity. Optimize business processes. Identifies opportunities to increase usage of platform. Works closely with Account Managers and Business Owners to convert opportunities to outcomes. Generate data quality reports and metrics and provide insights. General support for the team 

Knowledge and Skills:

• Knowledge of professional, effective communication techniques and customer care. Understanding of Ingram Micro programs, services, and products.
• Skilled in personal computing including Microsoft programs such as Outlook and Excel. Strong organizational skills.
• Ability to work as a team member.
• Analyze data to provide meaningful insights and trends.
• Able to prioritize and operate with urgency and results oriented. 

Requirements:

Two-year college degree or equivalent experience or minimum 3-year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

In addition to the knowledge, skills and abilities for the Platform Specialist listed above, the Sr. Platform Specialist will demonstrate the following:

Knowledge AND Skills:

• Thorough understanding of the job and will handle complex or technical issues, requiring independent action and initiative. 

• Ability to serve as point of escalation, to both internal and external stakeholders. Assists in onboarding and mentoring of newer team members.

• Identifies opportunities around additional products, services, and other offerings (portfolio sales) Typically, the level of experience and education required to demonstrate these key elements of knowledge/skills/experiences are:

Requirements:

• Two-year college degree AND equivalent 3-year experience in functional area. OR a minimum of 5 year of experience in functional area OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience
 

The typical base pay range for this role across the U.S. is USD $39,800.00 - $63,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.