Platform Product Manager, PMS

How You'll Make an Impact:

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Platform Product Manager. 

We are seeking a highly skilled Platform Product Manager with expertise in the hospitality industry to lead the development and optimization of our core Property Management System (PMS) platform. This role will focus on feature development tailored to the unique needs of mid-market and larger properties, ensuring scalability, accuracy, and operational efficiency. You will work closely with cross-functional teams to deliver robust solutions that empower property owners, managers, and their teams to operate seamlessly.

Our PMS Platform Team:

The Cloudbeds PMS Platform owns the core Property Management System that powers tens of thousands of hotels of all sizes and complexity. The Property Management System is the living heart of modern hotel operations, managing guests, hotel staff, and hotels' daily, weekly and monthly operations. The team has a passion for understanding what hospitality managers and team members need, both the front desk and the back office of hotels. Team members dive into the details of running the complex operations of modern hotels and engage with our valued hotel customers to better understand what is required to provide great and efficient service to hotels' guests. Hands-on knowledge of how hotels operate and the day to day challenges they face is a must.

What You Bring to the Team:

Feature Development for Mid-Market and Larger Properties

• Drive the roadmap and development of features designed to meet the complex needs of mid-sized and large properties
• Conduct market research and gather customer insights to define and prioritize features that maximize value for property managers and owners
• Manage the calculation and application of taxes, fees, and financial elements across diverse booking scenarios, including rate plans, packages, group bookings, and corporate reservations
• Understand and optimize the entire booking lifecycle, from rate plan setup, items, and services to taxes, fees, deposits, and ledger management

Platform Optimization

• Ensure the Property Management System delivers scalable, accurate, and efficient solutions that can adapt to the needs of growing and diverse customer bases
• Collaborate with engineering teams to optimize platform performance and address technical challenges

Stakeholder Collaboration

• Work closely with property managers, owners, and operations teams to gather feedback and translate their needs into actionable product requirements
• Serve as the primary liaison between business and technical teams, ensuring alignment on priorities and objectives

Cross-Functional Leadership

• Collaborate with engineering, design, sales, and marketing teams to deliver features on time and within scope
• Communicate effectively with internal and external stakeholders to articulate the value and functionality of platform enhancements

Data-Driven Decision-Making

• Define success metrics and key performance indicators (KPIs) to evaluate the performance of new features and overall platform health
• Use data and customer feedback to drive continuous improvement of the platform

What Sets You Up for Success:

Experience:

• 5+ years of product management experience, with at least 2 years focused on platform or SaaS products
• Proven experience in developing features for mid-market or larger enterprises, especially those with complex operational needs

Technical Skills:

• Strong understanding of Property Management Systems (PMS) and their role within the hospitality industry.
• Familiarity with system integrations, APIs, and platform scalability best practices.

Core Competencies:

• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences.
• Strategic mindset with a hands-on approach to executing product roadmaps.
• Analytical skills with experience using data to inform product decisions.

Education:

• Bachelor's degree in Business, Computer Science, or a related field; advanced degree or MBA is a plus
• Experience with enterprise-scale property management solutions or software
• Knowledge of trends and challenges in the hospitality industry, particularly in mid-market and large property segments
• Familiarity with Agile product management methodologies and tools (e.g., Jira, Confluence)

Bonus Skills to Stand Out :

• Experience working directly in the hospitality industry, preferably in a back-office, accounting and revenue management capacity for mid-market or larger hotels or chains.

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $120-160K
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