At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
Zelis Payments is seeking a visionary, engaging, and results-oriented Platform Product Director to join our dynamic team building and modernizing a set of dynamic, distributed technology platforms powering the growth of a $1Bn+ payments business. The selected candidate will be responsible for leading the product strategy for our platform and data services including developing roadmaps that align and enable new product initiatives to be built quickly, introduce emerging cloud-native platform services in modernizing current platforms, and work closely across the platform engineering group, product engineering, product management, and operations teams to ensure execution and delivery of critical initiatives to scale the Zelis Advanced Payment Platform (ZAPP).
This key role will collaborate with cross functional teams (product management, operations, platform engineering teams, divisional counterparts) to optimize the experience for both internal and external end users, tailored by role and permissions, to ensure a seamless Zelis experience.
What You’ll Do
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Product Strategy and Vision: Develop and articulate a clear product vision and strategy for platform services that align with customer needs, product management priorities, and Zelis Payments’ growth strategy.
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Platform Mindset: Drive a Platform-as-a-Product mindset and evolutionary changes to our platform (API-first platform design, batch to real-time data processing, decoupled services over monolithic applications) with vision, strategy, backlog planning, communication and collaboration across platform engineering, operations, and product management.
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Delivery Management: Collaborate and work closely with cross-functional teams (product management, operations, and engineering teams) to drive Agile execution and delivery of Product and Platform visions. Oversee the entire product lifecycle, from ideation and development to launch and post-launch support, ensuring alignment with business goals and customer needs. Manage multiple product releases simultaneously, managing dependencies, maintaining aggressive release schedules and ensuring timely delivery.
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Developer Experience: Define and drive a strategy to enable product developers, clients, and partners with documentation and self-service tools to integrate with and leverage a range of platform services related to payments and communications processing.
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Partnership and Collaboration: Collaborate with key stakeholders, including executives, customers, and partners, to gather requirements, prioritize features, and align platform goals with product and business objectives.
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Be Data Curious: Utilize data analytics and user feedback to inform product decisions, improve platform features and services, and optimize the developer experience.
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Innovation: Drive technology enablement initiatives, integrating new technologies and frameworks into roadmaps, and supporting a balance of experimentation with well-defined solutions.
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Continuous Improvement: Champion continuous improvement initiatives, leveraging industry best practices and emerging technologies to enhance product quality and delivery efficiency.
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Communication: Translate complex technical concepts into clear, non-technical language for executive presentations and stakeholder communications, utilizing advanced PowerPoint skills.
What You’ll Bring to Zelis
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Education: Bachelor’s degree in Business, Engineering, Computer Science or a related field. MBA is a plus.
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Industry Experience: 7+ years of experience as a Product or Delivery Manager with expertise in software platform development, APIs, SDKs and frameworks, and high-volume transaction processing. Experience in financial services or with payments platforms are a plus.
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Technical Skills: Agile project and portfolio management experience with proven success managing development lifecycle from ideation through post-launch support, business and technical analysis including requirements definition and Agile backlog management, strategic thinker who can balance short-term delivery with long-term platform innovation, ability to lead engineering discussions around technology decisions and strategy, ability to understand the platform capabilities needed by developers to create new and evolving solutions and collaborate with engineering to define solutions.
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Leadership: Demonstrated leadership abilities with experience managing technical product managers, experience guiding cross-functional engineering teams, managing complex software projects, and building roadmaps to drive alignment and prioritization of goals. Experience working with distributed and offshore teams.
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Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Proven success defining and communicating goals and objectives and driving alignment within teams and with stakeholders.
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Problem-Solving and Continuous Improvement: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges. Continuous inspection and adapting to optimize product, platform, and project delivery methods.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Top Skills
What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
