Platform Engineer & Technical Lead (Delivery team)

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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Job Description

At Nexthink, we provide our customers with class-leading products to enable continuous improvement of employee experience. We deliver unparalleled visibility across all environments so IT teams can consistently see, diagnose, and fix digital workplace issues. The 50+ Product Engineering teams that develop our products and services rely on Nexthink's Technical Platform group to provide platforms, tools and services that ease their daily work and improve the developer productivity and experience.

We are looking for a passionate and innovative professional who is keen to join our Delivery team, which is part of the Technical Platform Engineering group! The Delivery team provides an internal development platform comprised of tools and services for deploying product components to different environments and releasing features to production. Their mission is to enable our Product Engineering organisation to deliver the Nexthink product to customers quickly and reliably.

Join a small team of diverse and experienced engineers who have full ownership of their domains, from the requirements gathering and design phase to implementation, validation, and deployment. You will work closely with Product Engineering, Security, and Architecture teams to understand developer needs, design and implement solutions, and promote them for adoption and usage. You will be part of a group that carves out our golden CI/CD path, and works together to build a world-class internal developer platform with modern technologies and best practices.

As a Platform Engineer, you will:

• Work with architects, team leads, and developers on activities such as system design consulting, developing software platforms and frameworks, and reviewing design and implementation proposals.
• Lead the development of internal self-service tools and platforms for the deployment of microservices and infrastructure components. 
• Own the required technical work for different projects, from concept to production, including proposal, discussion, and execution.
• Participate in the decisions regarding the feasibility and planning of the roadmap with EMs and PMs.
• Specify metrics and data that should be collected for monitoring, reliability, and telemetry to assess the platform's health, benefits, and adoption.
• Engage with Nexthink's developers to build relationships, identify potential areas of improvement, and help drive the adoption of the team's platforms. 
• Document solutions built by the team and organize workshops and training to spread knowledge to the development teams.
• Detect, diagnose and fix deployment incidents in development and production environments, finding solutions to achieve required service levels. 

As a Technical Lead, you will:

• Set and execute the team's vision, roadmap, and technical standards.
• Own, organize, and drive cross-team technical initiatives in the Technical Platform.
• Represent the team and be the point of contact for external stakeholders, such as the Architecture, Security, Product, Operations, and Legal teams.
• Lead the team and support, mentor, and develop the team members.
• Work with the Engineering Manager on the growth and career progression of the team members.

Qualifications

Minimum qualifications

• Bachelor’s degree in Computer Science or equivalent practical experience. 
• 5+ years of experience as a Software Engineer, DevOps Engineer, Platform Engineer, or Site Reliability Engineer with knowledge of best practices of professional software development.
• Experience developing automated CI/CD pipelines using a GitOps framework.

Preferred qualifications

• Master's degree or PhD in Computer Science or related technical field. 
• 1+ year of experience in a technical leadership role. 
• Strong experience defining guidelines for using different CI/CD tools (e.g., GitHub, ArgoCD, Flux, Crossplane, Jenkins).
• Experience building self-service internal development platforms. 
• Familiarity with working with Kubernetes and writing custom operators.
• Solid background in operating services on Linux systems and container technologies (e.g., Docker).
• Expertise with cloud-based platforms (e.g., AWS) and infrastructure-as-code (e.g. Terraform).
• Knowledge of tools for feature flags management (e.g., LaunchDarkly).
• Familiarity with monitoring solutions (e.g. Datadog).
• Experience in developing platform-as-a-service solutions. 
• Skilled with Go, or motivation to learn.
• At ease with operating and managing production systems, solving issues, and striking the right balance between urgency and methodology.
• Very good problem-solving skills, open mind towards suggestions, can-do attitude, and agile spirit.
• Self-motivated and self-managing, with excellent organisational skills.
• Curiosity to learn new things and discover new technologies.
• Be able to lead cross-team initiatives and work from the Delivery team.
• Work with the agile iterative/incremental mindset.
• Help the team maintain high code quality standards and improve best practices.
• Very good communication and presentation skills and teamwork.
• Excellent written and verbal skills in English.

Prior experience with any of the above-mentioned tools is a bonus but not a must! We encourage you to apply even if you do not meet every single requirement. We welcome candidates with different levels of background and experience. If you are excited about this role, please apply, and our recruiters will assess your application.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.