Platform Engineer (Software Engineer III)

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

We are seeking a rigorous, problem-solving, and curious Platform Engineer (who codes!) to join our Fabric Engineering group. Fabric teams at Smarsh combine so Wware and systems engineering to build and run products that equip our engineering teams with secure tools and infrastructure to do their best work. We are looking for someone who can build systems that engineers love to work with. In this role, you will play a key part in shaping the future of our platform by developing tooling and providing hands-on technical expertise to design, deploy, and optimize our services in a compliant and cost-effective way in the cloud. The ideal candidate will have a programming background in a cloud environment, a strong understanding of cloud automation, network design, and security best practices, as well as the ability to collaborate effectively with cross-functional teams

Key Responsibilities

• Implement and maintain scalable, resilient, and secure platform infrastructure to support high-demand, mission-critical applications.
• Write and review code, develop documentation, and debug the most challenging problems on some of the largest and most complex systems.
• Identify and differentiate between platform-related and application-specific issues, including CPU utilisation, out-of-memory (OOM) errors, and latency problems.
• Participate in an on-call rotation and be able to work with flexible hours based on the live events schedule .
• Optimize existing infrastructure to improve efficiency, cost-effectiveness, and scalability. 

Qualifications

• Strong understanding of cloud-native technologies, distributed systems, network security, and runtime environments.
• Solid knowledge of Unix or Linux systems and TCP/IP network fundamentals. –
• Experience with containerisation and orchestration technologies, with hands-on experience in Docker and Kubernetes for deploying, scaling, and managing applications efficiently.
• Proficiency in a programming language such as Go, Python, Java, or similar.
• Experience with Terraform for managing and provisioning infrastructure, with a strong focus on integrating infrastructure management and change through DevOps processes to enhance automation, continuous integration, and continuous deployment (CI/CD)
• Familiarity with system monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, ELK Stack).
• Strong communication skills, with a collaborative mindset and a commitment to driving team success.
• B.S. in Computer Science, Electrical or Computer Engineering (or equivalent professional experience) - Experience with some of the following products/tools: AWS Cloud, K8s, Istio, Terraform, ArgoCD, and Datadog.
• Contributor to open-source projects, demonstrating a passion for sharing knowledge and collaborating with the global developer community.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.