Platform Engineer (Marketing Technology)

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Why Wellmark Technology? Wellmark is building innovative, modern solutions using cutting edge technology. We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work. 

Job Description

This highly accountable, informal leader role will assume ownership for all engineering aspects of Wellmark’s Marketing technology platform, which utilizes SaaS products to deliver enterprise-class capabilities, such as Content Management, Digital Asset Management, Customer Journey Personalization, Customer Journey Analytics, and Workflow Management.

As Platform Engineer, you will play a key role in ensuring the Marketing technology platform meets business needs and adheres to technology standards. Your responsibilities will include infrastructure development and automation, environments strategy and management, platform reliability and scalability, CI/CD pipeline management, release management, security and compliance management, system monitoring and incident response, and platform evolution and innovation. 

In addition, you will serve as a subject matter expert and resource for the agile teams, work cross-functionally with business stakeholders and Solution Architects in technical planning and system delivery, consult on business process improvements, and ensure that documentation and knowledge sharing occur as appropriate. 

You will provide guidance for IT policies, procedures, tools, security, and infrastructure. 

You will research and recommend new emerging technologies, techniques, and tools that will add value to the organization.

Qualifications

Preferred: 

• System Engineering:
  • Familiar with HTTP/HTTPS, TCP, SSL, SMTP protocol suites, caching on client and proxies 
  • Ability to handle SSL certificates on Unix and Java 
  • Ability to localize issues throughout whole critical path 
    • External interfaces (proxies, entry servers, load balancers, CDN) 
    • Apache / Varnish / Dispatcher 
  • Experienced with integration of LDAP, SSO, 3rd party standard or custom interfaces 
• Experience with Adobe Experience Platform
• Cloud Engineering:
  • Experience with AWS cloud functions 
  • Experience with AWS: OpenSearch, CloudFront, Kinesis, Redshift, S3, Step Functions, Lambda 
  • Experience with serverless architecture concepts 
• Solutions Delivery:
  • Experience working within the Scaled Agile Framework
  • Delivery experience partnering with global staffing vendors 
  • Leadership typically gained through a combination of project and informal leadership that demonstrates competencies

Required: 

• Bachelor's Degree or direct and applicable work experience 
• Minimum 7 years of experience to include any combination of the following: 
• Development Experience: (Ex: Angular 2 (or newer), NodeJS (or newer), TypeScript, C#, .NET, Java, SQL) 
• Providing innovative solutions to complex issues 
• Minimum 4 years of experience in IT infrastructure, architecture design, operations 
• Proven ability to adapt when experiencing major changes in work tasks or work environment. 
• Informal leadership experience typically gained through leading projects. 
• Demonstrated experience coaching/mentoring others by providing guidance and feedback to help an employee or groups of employees strengthen their knowledge and skills to accomplish a task or solve a problem 
• Proven experience with designing technical architecture and keeping abreast of existing and emerging technologies. 
• Experiencing consulting with stakeholders to understand needs with the intention of providing advice and counsel. Also interacting appropriately with others to guide individuals or groups to accomplish work, reach consensus or act. 
• Demonstrated experience in problem solving/troubleshooting skills (conceptual, technical, IT) - Breaks down problems and identifies all their facets, including hidden or tricky aspects, to find root-cause of problems. Generates a range of solutions and courses of action with benefits, costs, and risks associated with each. Probes appropriate sources for answers and thinks ‘outside the box’ to find options. Tests proposed solutions against the reality of likely effects before going forward. 
• Demonstrated communication skills: verbal and written - Articulate; Communicates information/concepts clearly and concisely to individuals or groups; delivers presentations suited to the characteristics and needs of the stakeholders/audience. Clearly and concisely conveys written information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listens and responds appropriately to others. 

Additional Information

a. Lead the technical designs for highly integrated complex application platforms to optimize security, information leverage and re-use, integration, performance, and availability and ensure solutions developed adhere and aligns to the architecture standards. Fulfill service level agreements and ensure solutions remain current with industry best practices, technologies and with Wellmark’s standards. 

b. Consult with Solution Architects and project teams in the creation & documentation of design deliverables for application platforms. Collaborate with Solution and Lead Architects to design and implement effective technology solutions, while using innovative business and technology processes to identify and implement improvement initiatives, eliminate redundancies and maximizes re-use of applications. 

c. May oversee and lead planning, developing and estimating of technical solutions. When appropriate, collaborate and work with other technical teams to better provide subject matter expertise and insights. 

d. Collaborate with Lead Architect for assigned domain, business systems analyst and other stakeholders to provide insight/ direction regarding process improvements.

e. Consults with business stakeholders regarding subject matter knowledge related to technical planning to ensure architectures are developed in alignment with business expectations. 

f. Oversee, review and provide technical guidance on the design efforts of Wellmark’s supported solutions; including but not limited to the evaluation of vendors during the selection process, integrating with new vendors, design, implementation and administration. 

g. Will adhere and are held accountable for the support and influence of Wellmark’s architecture governance standards and technical standards. Provide design specifications to governing boards for proper approvals. Provides guidance regarding IT policies, security and infrastructure. 

h. Will provide training and mentorship of others regarding technical design and solution implementation; including review and quality assurance. 

i. Build strong relationships and business acumen with the business to ensure technical designs are aligned with business needs. Provide exceptional customer service and solutions. 

j. Develops and applies industry best practice technology, design and methodology approaches to design platform specific technical designs. Research and recommend new emerging technologies, techniques and tools that will add value to the organization. 

k. Other duties as assigned 

All your information will be kept confidential according to EEO guidelines.

Remote Eligible: You will have the flexibility to work where you are most productive. This position is eligible to work fully remote. Depending on your location, you may still have the option to come into a Wellmark office if you wish to. Your leader may ask you to come into the office occasionally for specific meetings or other ‘moments that matter’ as well.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".