PIM Application Expert
Application Expert in PIM team is the link between the users of our PIM application and the PIM developers. This role analyses questions coming from users related to PIM tools, provides support regarding functionalities of our PIM application, data & content management, recognizes issues, service requests, change requests and suggests improvements. PIM Application Expert closely work with PIM developers, Product Owners and PIM application users from various departments and locations. Also supporting activities related to quality assurance as part of our scrum development process.
Main Responsibilities:
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Supports end user requests including access management and issues with our PIM solution;
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Gives advice and supports users in their requests related to our PIM solution;
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Analyses and sets priority on all user requests;
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Checks if the solution matches the request;
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Escalates (when needed) incidents to the other IT departments and makes sure that incidents are properly managed;
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Tests new PIM features and accuracy of bug corrections;
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Proactively suggests changes in order to improve the system/process;
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Manages communication with users and stakeholders;
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Follow data governance standards;
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Complies with IT quality policy;
Qualifications & skills:
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Experience working in a data related field or application support is a plus;
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Excellent problem-solving skills;
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Analytical skills;
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Ability to diagnose and solve application issues;
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Understanding of javascript is a plus;
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Experience with PIM tools tools (e.g. Stibo STEP, AKENEO, … ) is a plus;
Personal characteristics/behavioral traits:
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Team player, able to work effectively with various reports end users, but also to work independently (if needed), to contribute to the overall team success;
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Good interpersonal communication skills;
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Autonomy and good organizational skills;
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Curiosity and good learning ability;
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Able to lead root cause investigations and analysis.
Benefits:
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Sharing the costs of sports activities
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Sharing the costs of foreign language classes and professional training
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Private medical care
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Life insurance
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Holiday funds
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Christmas gifts
If the above job description interests you and you think you are a good fit, apply now! We look forward to receiving your application.
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What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
To learn more about Lyreco – check out our website
