About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Photo Exceptions Coordinator, you will play a part in driving business operations forward by analyzing reporting, completing data capture, and ensuring units following the correct pipeline flow. If you are a self-motivated individual who thrives in a fast-paced, production-driven, team environment, this could be the perfect match!
What You Get To Do Everyday
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Oversee customer service, client relations, and merchandising inquiries
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Prioritize and answer inquiries in a timely fashion meeting all SLAs
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Assign inquiries to the proper point of contact
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Manage and organize Zendesk inbox
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Track corrections and opportunities found from inquiries
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Maintain exception queues an ensure all SLAs are met
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Collaborate with internal departments to resolve exception and operational issues that impact department production
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Manage exceptions documents to ensure they are up to date
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Report out daily on SLAs and individual photographers quality performance to leadership
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Organize / scan in & out queues
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May be required to assist picking product to ensure SLAs are maintained
What You Bring To The Role
MInimum Requirements:
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Proficiency with Google Sheets and Microsoft Excel
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Ability to work well independently
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Strong written and verbal communication skills
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Strong attention to detail
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Great time management skills
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Ability to prioritize daily tasks
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Self-motivated and proactive
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Ability to troubleshoot and problem solve
Preferred Requirements:
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Understanding of TRR operation pipeline
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Experience working in Zendesk
Compensation, Benefits, + Perks
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Employee Stock Purchase Plan (purchase stock at discounted rates)
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401K (with company matching up to $1000)
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Medical, Dental & Vision Insurance
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Paid parental leave
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18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
The expected hourly rate for this role is 18-19. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Top Skills
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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