Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from this role?
- Onsite Work Set Up
- Competitive Salary Package
- HMO Coverage with free dependent
- Life Insurance Coverage
Job Description
What Your Day Will Look Like
When you walk through our doors, you join a team of energetic and passionate people striving to give people the experience they deserve – a collective of do-ers who think outside the box. Listen closer – you’ll hear our team in conversation with customers, asking open ended questions to identify value adding opportunities that ensure our customers are getting the best possible value. Our people deliver tailored solutions that can revolutionize their businesses and change lives.
Qualifications
Unlock Your Potential
Being at the cutting edge means having people who are ambitious and looking to push the fold; we want to help you develop in your time at TSA. So not only will you be receiving ongoing coaching and support, we also encourage you to grow within the company – TSA Group looks internally to recruit our next generation of leaders, trainers and innovators.
Are You Ready?
We are looking for a can-do positive attitude, and someone always ready to try new things and roll with the punches. Your conversational and charismatic persona will shine through to our customers and allow you to remain friendly and calm under pressure. Whilst we offer energy solutions, you do not need an energy background – just a passion to deliver customer centric solutions and an ambition to grow!
All about you
We do have some basic requirements:
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Experienced Operator – you have a minimum of 6 months experience in a BPO/shared services industry handling international account
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A Great Character - respectful, open, honest, transparent and authentic, with integrity
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A Strong Communicator – personable as well as articulate, both oral and written
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Driven - no task is too big
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Technically Savvy – can navigate multiple systems at once
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Organized – you are always two steps ahead
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Engaging – people love interacting with you
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Resilient – you bounce back from difficulties
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Collaborative - you love working with and learning from others
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Flexible – you work around requests to ensure results are delivered first time, every time
Next Steps
We cannot wait to hear from you – this is your opportunity to develop and grow in a stable, full time position. Submit your resume today, and begin your new journey with TSA. Once you’ve applied, you will then receive an email with a simple assessment for you to complete, Upon completion, we will be contacting you to really get to know you.
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment Team during job offer.
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
What We Do
We’re Australia’s leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
