Search the 14 jobs at TSA Group

The Operations Manager at TSA will lead a team of Team Leaders in the Customer Engagement Centre, focusing on performance management, coaching, and operational excellence to meet TSA and client objectives. The role emphasizes strategic collaboration for efficiency, customer advocacy, and maintaining a positive team culture.

The Senior Project Manager at TSA is responsible for the successful delivery of projects by adhering to the Project Management Framework, managing cross-functional teams, and implementing operational improvements to enhance customer service and efficiency in call centers.

The Customer Service Representative will address customer inquiries, resolve complaints, provide product information, and ensure a positive customer experience, emphasizing strong communication and problem-solving skills within a fast-paced environment.

The Workforce Analyst will manage workforce changes, create accurate rosters, produce detailed reports, and analyze data to identify trends and opportunities for business improvement, while maintaining professional communication with stakeholders.

The Contact Centre Consultant is responsible for delivering exceptional service to customers through inbound voice channels, ensuring prompt and effective resolution of their inquiries. Consultants will need to collaborate with other departments to address customer concerns and provide empathetic support.

As an Instructional Designer, you will design, develop, and implement innovative learning solutions. You will consult with stakeholders, create engaging and effective eLearning modules, and analyze training needs while maintaining relationships with subject matter experts. Your role will focus on applying instructional design models to achieve meaningful learning outcomes.

The HRIS System Administrator will support UAT, manage training development, assist in system administration, and conduct data preparation. They will oversee system outages, reroute workflows, and provide Level 1 support for HRIS tools, mainly focusing on SuccessFactors.

As a Customer Champion Consultant, you will serve as the main point of contact for customers to resolve their service, sales, and support inquiries. You will proactively offer sales, manage service orders, and handle escalations, ensuring high-quality service at all times.

The Employee Engagement Specialist is responsible for enhancing employee commitment and energy through activities and communication initiatives. Duties include planning and executing events, gathering feedback, addressing employee concerns, managing internal communications, and assisting with performance management and recognition programs.

As a Customer Champion Consultant, you will serve as the primary contact for customers, addressing service queries, resolving technical issues, managing sales orders, and offering promotions. Ensuring customer satisfaction and efficient communication with utility support teams is essential while maintaining a high standard of service and time management in a 24/7 environment.

The Senior Project Manager will lead various projects, ensuring timely delivery and quality. Responsibilities include managing project timelines, risks, and support for teams, while promoting improvements and stakeholder engagement. This role emphasizes effective communication, collaboration, and continuous improvement within the organization.

The role involves working in a team to provide customer-centric solutions, identify value-adding opportunities, and maintain strong communication with clients while navigating multiple systems. Ongoing coaching and support for career development are offered.

The Customer Communication & Engagement Specialist focuses on delivering exceptional service via social media channels. Responsibilities include responding to customer inquiries, ensuring first contact resolution, and collaborating with teams to address customer concerns effectively. The role emphasizes personal, empathetic communication to enhance customer experiences.

The IT Specialist Desktop Support role involves providing hands-on delivery and architectural solutions for desktop support. Responsibilities include handling Help Desk requests, troubleshooting hardware and software issues, conducting user training, and assisting in IT project deliveries while maintaining high service levels.