Search the 12 jobs at TSA Group

The Customer Service Representative is responsible for addressing customer inquiries, resolving complaints, and providing product information to ensure a positive customer experience. Strong communication, problem-solving, and multitasking skills are essential for success in this role.

The Workforce Analyst will manage and maintain workforce management systems, action staff changes, create and maintain rosters, and analyze data for reporting purposes. The role requires producing accurate reports, ensuring adherence to schedules, and maintaining communication with stakeholders to drive business success.

Contact Centre Consultants ensure outstanding service by handling customer inquiries via phone. They work towards resolving issues efficiently, collaborating with other departments when necessary, and aim for first contact resolution to provide customers with confidence.

The HRIS System Administrator will support UAT, manage training development, assist in system administration, and conduct data preparation. They will oversee system outages, reroute workflows, and provide Level 1 support for HRIS tools, mainly focusing on SuccessFactors.

As a Customer Champion Consultant, you will serve as the main point of contact for customers to resolve their service, sales, and support inquiries. You will proactively offer sales, manage service orders, and handle escalations, ensuring high-quality service at all times.

The Employee Engagement Specialist is responsible for enhancing employee commitment and energy through activities and communication initiatives. Duties include planning and executing events, gathering feedback, addressing employee concerns, managing internal communications, and assisting with performance management and recognition programs.

As a Customer Champion Consultant, you will serve as the primary contact for customers, addressing service queries, resolving technical issues, managing sales orders, and offering promotions. Ensuring customer satisfaction and efficient communication with utility support teams is essential while maintaining a high standard of service and time management in a 24/7 environment.

The Senior Project Manager will lead various projects, ensuring timely delivery and quality. Responsibilities include managing project timelines, risks, and support for teams, while promoting improvements and stakeholder engagement. This role emphasizes effective communication, collaboration, and continuous improvement within the organization.

The role involves working in a team to provide customer-centric solutions, identify value-adding opportunities, and maintain strong communication with clients while navigating multiple systems. Ongoing coaching and support for career development are offered.

The Customer Communication & Engagement Specialist focuses on delivering exceptional service via social media channels. Responsibilities include responding to customer inquiries, ensuring first contact resolution, and collaborating with teams to address customer concerns effectively. The role emphasizes personal, empathetic communication to enhance customer experiences.

The IT Specialist Desktop Support is responsible for addressing end user requests, resolving issues with hardware and software, and providing help desk support. This role includes diagnosing problems, performing root cause analyses, and ensuring user satisfaction. The specialist will also maintain IT equipment and assist with various IT-related projects and installations.

As a Sales Consultant at TSA, you'll support small businesses by promoting Telstra products, providing tailored advice, and handling customer inquiries. You'll work in a lively environment with opportunities for professional development and a strong focus on customer experience.