The IT Specialist Desktop Support role involves providing hands-on delivery and architectural solutions for desktop support. Responsibilities include handling Help Desk requests, troubleshooting hardware and software issues, conducting user training, and assisting in IT project deliveries while maintaining high service levels.

The Operations Manager at TSA will lead a team of Team Leaders in the Customer Engagement Centre, focusing on performance management, coaching, and operational excellence to meet TSA and client objectives. The role emphasizes strategic collaboration for efficiency, customer advocacy, and maintaining a positive team culture.

The Senior Operations Manager will oversee the performance and culture of TSA’s Customer Engagement Centres, focusing on operational execution aligned with corporate strategy. This role involves managing client relationships, developing team strategies, leading frontline leadership, and leveraging insights for business improvement.

The Workforce Analyst will manage workforce changes, create accurate rosters, produce detailed reports, and analyze data to identify trends and opportunities for business improvement, while maintaining professional communication with stakeholders.

The Contact Centre Consultant is responsible for delivering exceptional service to customers through inbound voice channels, ensuring prompt and effective resolution of their inquiries. Consultants will need to collaborate with other departments to address customer concerns and provide empathetic support.

The Operations Manager is a key leader in the Customer Engagement Centre, responsible for motivating and engaging Team Leaders to meet performance targets. The role involves managing intraday performance across contact centre teams through various communication channels and ensuring operational excellence while building effective relationships with stakeholders.

The HRIS System Administrator will support UAT, manage training development, assist in system administration, and conduct data preparation. They will oversee system outages, reroute workflows, and provide Level 1 support for HRIS tools, mainly focusing on SuccessFactors.

As a Customer Champion Consultant, you will serve as the main point of contact for customers to resolve their service, sales, and support inquiries. You will proactively offer sales, manage service orders, and handle escalations, ensuring high-quality service at all times.

As a Customer Champion Consultant, you will serve as the primary contact for customers, addressing service queries, resolving technical issues, managing sales orders, and offering promotions. Ensuring customer satisfaction and efficient communication with utility support teams is essential while maintaining a high standard of service and time management in a 24/7 environment.

The Senior Project Manager will lead various projects, ensuring timely delivery and quality. Responsibilities include managing project timelines, risks, and support for teams, while promoting improvements and stakeholder engagement. This role emphasizes effective communication, collaboration, and continuous improvement within the organization.

The role involves working in a team to provide customer-centric solutions, identify value-adding opportunities, and maintain strong communication with clients while navigating multiple systems. Ongoing coaching and support for career development are offered.

The Customer Communication & Engagement Specialist focuses on delivering exceptional service via social media channels. Responsibilities include responding to customer inquiries, ensuring first contact resolution, and collaborating with teams to address customer concerns effectively. The role emphasizes personal, empathetic communication to enhance customer experiences.