Search the 12 jobs at TSA Group

Contact Centre Consultants ensure outstanding service experiences across inbound voice channels, handling customer inquiries and ensuring resolutions through effective communication and collaboration with other departments.

The Head of Workforce Management will design and deliver workforce management strategies, oversee planning and scheduling of contact centre resources, drive operational efficiencies, and build relationships across teams and clients. This strategic leadership role involves implementing best practices, optimizing staffing models, and leveraging analytics for continuous improvement.

As a Customer Champion Consultant, you will be the main contact for customer service, sales, and support needs, handling various customer interactions to ensure satisfaction. Your role includes offering sales campaigns, resolving service queries, and managing new sales orders accurately. You will be expected to provide world-class service while managing time efficiently in a 24/7 on-site environment.

The Employee Engagement Specialist is responsible for enhancing employee morale through various initiatives, planning and executing events, handling employee concerns, and facilitating communication between employees and management. The role includes gathering feedback, managing recognition programs, and collaborating with HR for employee development and performance management.

The Head of Workforce Management will oversee planning, scheduling, and real-time management of contact centre resources, driving operational efficiencies. This role includes establishing workforce management practices, optimizing staffing models, and leading a team to improve operations using data-driven insights.

As Head of Workforce Management, you will oversee planning, scheduling, and management of contact centre resources. Your role includes designing workforce management strategies, ensuring operational efficiencies, engaging with stakeholders, and optimizing staffing models to align with client expectations.

The Senior Project Manager at TSA will lead various projects focused on improving processes, technology, and operations while ensuring effective delivery and stakeholder engagement. Responsibilities include project scoping, facilitating timelines, managing risks, and promoting methodologies within the EPMO. This role also emphasizes collaboration, business improvement, and nurturing team culture to drive successful project outcomes.

As a Customer Champion Consultant, you will provide exceptional service as the main contact for customer support, sales, and service queries, handling technical issues, managing sales orders, and offering promotional campaigns, all while ensuring customer satisfaction.

The IT Desktop Support Engineer provides technical support and maintenance for desktop computing environments. Responsibilities include troubleshooting hardware, software, and network issues, managing help desk requests, maintaining IT assets, and ensuring user satisfaction. The role involves hands-on assistance and collaboration with IT teams.

The role involves engaging with customers to identify opportunities, delivering tailored solutions, and ensuring a positive experience. The job requires managing multiple systems, strong communication skills, and a can-do attitude, while also providing opportunities for personal development and growth within the company.

The Customer Communication & Engagement Specialist is responsible for providing exceptional service through social media channels, resolving customer inquiries with a focus on first contact resolution. This role involves collaborating with other departments and making informed decisions based on customer needs to enhance service experience.

The Head of Workforce Management will oversee planning, scheduling and real-time management of contact center resources, establish best practices, drive operational efficiencies, and deliver workforce management strategies. The role requires strong analytics and leadership skills, ensuring alignment with client needs and organizational goals.