The Operations Manager leads teams within the Customer Engagement Centre, ensuring performance and outcomes are met, and strategically improves operational efficiency through leadership and collaboration.

The role involves engaging with customers to identify value-adding opportunities, delivering tailored solutions, and providing excellent customer service in a BPO setting.

This role involves providing customer service in a remote setting, requiring strong communication skills and teamwork. Candidates should be adaptable and customer-focused, with an emphasis on growth and development within the company.

The HRIS System Administrator supports UAT preparation, training development, system administration, and handles system issues, focusing on HRIS tools, particularly SuccessFactors.

The Operations Manager oversees team leaders, ensuring performance and operational efficiency in customer engagement, while driving team development and achieving client objectives.

The Senior Project Manager will lead various projects, ensuring timely delivery, managing risks and issues, and promoting effective collaboration within teams.

As a Customer Champion Consultant, you will handle customer service queries and technical issues, manage sales orders, and provide support while ensuring customer satisfaction and effective case management.

As a Customer Champion Consultant, you will provide customer service, handle sales offers, and manage service queries to ensure satisfaction and efficiency.

The IT Specialist supports end users by troubleshooting hardware/software issues, handling help desk requests, and ensuring system reliability. Responsibilities include resolving technical issues, assisting in deployments, and maintaining IT infrastructure.

The Operations Manager oversees contact center teams, ensuring performance excellence, team leadership, and strategic improvements, while driving a positive culture and meeting client objectives.

The Senior Operations Manager leads TSA's Customer Engagement Centres, executing operational plans, managing client relationships, and developing leadership teams to optimize performance and growth.

The Workforce Analyst manages workforce systems, roster changes, staff requests, and produces reports and analysis to optimize business operations.