**On-site Requirements: Hybrid, 3 days per week in our Andover, MA office - must be willing to attend after work events with consultants periodically**
The primary focus of the Personnel Services Coordinator is to provide a superior level of customer service to external ALKU employees (consultants and field employees). The Personnel Services Coordinator acts as a liaison between external employees and internal teams. They will be responsible for various tasks that foster relationships and increase employee satisfaction to help differentiate ALKU from other staffing agencies.
Duties/Responsibilities:
- Build and maintain relationships with external employees
- Welcome call upon new project
- Handwritten appreciation letter
- Routine check in calls
- Meet predetermined relationship building metrics
- 50 dials per week
- 5 testimonials per year(Google, LinkedIn, Glassdoor etc.)
- Assist consultant through onboarding process and help ensure document accuracy and that user experience is as streamlined and positive as possible
- Audit timesheet and expense reports weekly
- Run weekly ‘Active Work Order’ meetings with each applicable revenue division and Personnel Services Onboarding Specialist
- Work closely with Personnel Engagement Coordinator driven initiatives
- Promote and generate excitement around events
- Participate in and travel to external employee ‘Social Hours’
- Follow up on external employee RSVPS
- Contribute to quarterly newsletter as needed
- Assist with survey feedback
- Gain a basic knowledge of all corporate team functions in order to answer any other miscellaneous questions from external employees (Benefits, Billing, Finance, Payroll etc.
Required Skills/Abilities:
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- Ability to multi-task and work in a fast-paced environment
- Comfortable on the phone
- Personable/Relationship builder
- Highly organized
- Adept in technology
- Self-motivated
- Anticipates needs
- Adaptable and resourceful
- Works well independently and with teams
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Experience level: 0-2 Years
#LI-HM1
What We Do
ALKU is a highly specialized consulting services firm focused on deploying highly skilled consulting resources in the areas of Technologies, HCIT, Life Sciences, and Government Programs.
Each of our niche divisions consists of dedicated individuals who focus on a single specialty in each industry we serve. ALKU delivers efficiency and accuracy, with specialized knowledge and experience from start to finish.
At ALKU, we patiently and continuously recruit bright, motivated people, present them with opportunity, and reward them for their efforts. Through careful hiring that utilizes a focus on character traits, ALKU has created a culture of success for our tenured employees and recent hires. We believe that if we treat our employees with respect and provide them with great opportunity, they in turn will do the same for our clients and candidates. We believe you can truly Have Fun Working Hard™. Follow us at @LifeAtALKU on Instagram, Twitter and Facebook to see for yourself.
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