Personal Voyage Planner (Inbound)

The Gig:

The Sailor Service – Personal Voyage Planner will be a key role within our Sailor Services crew members that will build relationships and achieve outbound & inbound sales targets with our Sailors (Customers) not working with a First Mate (Travel Agent)

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

• Promotes sales to direct Sailors by initiating calls, acting on leads and/or prospects in order to identify travel needs, presenting/explaining Virgin Voyages products, and making travel recommendations.

• Promotes upselling & cross-selling.

• Establishes and maintains quality Sailor relationships by delivering exceptional RockStar Service, building rapport, identifying and meeting Sailor's needs and expectations to include Sailor retention goals, and following up with Sailor as necessary, in order to close the sale to meet/exceed sales goals.

• Builds and maintains effective relationships with new and existing Sailors 

• Maintains Sailor prospect lists database in order to identify travel trends. 

• Proactive & consistently seeks opportunities to promote/sell Virgin Voyages based on Sailor's travel history.

• Acquires in-depth industry and company knowledge in order to paint the picture of Virgin Voyages' products, benefits, and pricing and make recommendations to include promotions, itineraries, and auxiliary products (upgrades and onboard add ons.)

• Attends and participates in team meetings and or relevant sales training in order to ensure proper sales techniques are being used and accurate information is being communicated to Sailors.

• Participates in department-approved mass e-mail campaigns targeting Sailor profiles.

• Perform other duties as assigned to meet business needs as assigned by Supervisor

Superpowers Required:

• Sales oriented, the type that asks for the sale on every interaction.

• High School Diploma or equivalent; Bachelor's Degree preferred.

• Minimum of one year of sales experience, 2 years of sales experience preferred. 

• Proven record of excellent customer service, sales,  and retention skills.

• Must be able to multi-task.

• Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette

• Ability to use and/or learn standard software applications and in-house reservation systems

• Accurately input and access data

• Must be able to prioritize, organize, and follow-up in a timely manner

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.