Personal Lines Team Lead

Job Title: Personal Lines Team Lead

Department: Insurance Operations

Location: New Jersey Platform

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

About The Role:

Reporting to the Director of Personal Lines, this role is responsible for the development of Account Coordinators and provides guidance and direction within the respective team for an identified area within the platform.

Responsibilities:

• Lead the Personal Lines Account Coordinators in allocation of team responsibilities, help organize team schedules, provide guidance and direction regarding service workflows, and help support company and platform goals and expectations. 

• Help ensure team’s effective communication and collaboration and engage employees to achieve operational goals. 

• Keep aware of, and communicate progress towards, goals to ensure optimization of customer experience, operational efficiencies, etc. and provide manager with feedback regarding potential opportunities.

• Support individual employee needs to successfully perform their job responsibilities to ensure daily operations are performed effectively and efficiently. Manage employees' performance and provide coaching and guidance to ensure maximum effectiveness and efficiency, using corrective action when necessary. 

• As needed, work with Manager and Human Resources to coordinate onboarding/orientation for mentoring new employees.

• Support team members’ professional development by offering opportunities for training and growth when possible.

• Help ensure team compliance with company policies and procedures.

• Successfully manage own book of business through developing, maintaining, and expanding outstanding relationships with clients and successfully addressing their business needs.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements:

• Strong organizational and time management skills, along with a demonstrated attention to detail

• Superior skills in operational leadership, employee development, and employee engagement

• Communicates and interacts professionally and effectively with all levels of management, employees, and clients; Must have strong interpersonal and communication skills; be solution focused and be a change agent for the organization

• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect

• Effective time management skills

• Proven record of accomplishment of leading a team in a fast-paced work environment

• Must demonstrate a high level of initiative, be a team player, and display resourcefulness to find win-win solutions for our employees, locations, clients, and the platform

• Travel up to 25%

Education/Experience:

• Bachelor's Degree or higher is preferred, or equitable experience

• Property & Casualty license required

• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint

• Proficient computer skills with agency management software systems, preference for experience with APPLIED EPIC

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com or learn more here.

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.