Personal Cruise Consultant

Ride the Wave! 
 

Ride the Wave to Fun and Adventure! Join Us as a Cruise Consultant and Chart a Course to Success! Set Sail for New Horizons and Steer your Career to become a Personal Cruise Consultant with Us!

About us 

For over than three decades Crystal has been synonymous with exceptional, award-winning voyages. In 2023, the A&K Travel Group acquired the Crystal brand and its two most beloved vessels, Crystal Serenity and Crystal Symphony, ushering in a new era of Exceptional Suites, Service, Dining, and Exceptional Experiences.

With more than 60 years of experience, Abercrombie & Kent has been a pioneer in the world of luxury travel delivering travel experiences that change the way travellers see the world and see themselves.

About the role 
We are seeking an experienced and sales driven Personal Cruise Consultant to join our Melbourne based Consumer Sales Team. You will be part of a high-performing team generating revenue by closing cruise sales from past and new guests using Crystal’s custom-built lead generation system. We are searching for confident, driven and resilient sales professionals looking for a new challenge in the luxury travel industry. 

This full-time role is an outbound sales position, where you are proactively making phone calls to new enquiries and past guests, from warm leads to generate sales. Enjoy uncapped earnings when commission targets are met. 

Key Responsibilities include, but are not limited to:

• Sell Crystal’s voyages and related products using outbound consumer contacts by phone
• Utilize technical selling skills and product knowledge to maximize sales opportunities. 
• Maintain a high volume, sales-focused workload, meeting daily productivity targets. 
• Assess and identify guests travel needs and present Cystal Cruises' products and services
• Provide a seamless customer service experience, from the initial sales call to booking confirmation.
• Build and maintain accurate records of guest profiles and itinerary information
• Ensure booking details are complete and accurate 
• Assist guests with post-booking services. 
• Meet and exceed assigned sales targets.

Required knowledge and experience:

• Minimum 2 years sales and luxury customer service experience is required.
• Experience with outbound telephone sales and luxury consumer products is preferred
• Strong verbal and written communication skills in English
• Candidates fluent in English and Asian languages are encouraged to apply
• Strong sales process and ability to manage guest matters and overcome objections
• Resilience and drive to maintain productivity
• Ability to quickly learn and maintain current knowledge of Crystal Cruises’ products 
• High energy and drive to exceed sales goals.
• Ability to work well under stress and pressure
• Strong customer service skills and attention to detail
• Knowledge of Microsoft Office, CRM software and travel reservations is a plus

Why work for A&K 

Our valued team of travel professionals each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. 

What you can expect with A&K Travel Group:

• Uncapped earnings
• 3 extra Wellbeing Leave days per year (in addition to your Annual and Personal Leave entitlements)
• Staff discounts and Travel Benefit program 
• Paid Parental Leave up to 18 weeks at full pay
• Monthly birthday celebrations and other team activities
• Access to our Employee Assistance Program (EAP)
• Work in the enviable CBD office location close to public transport.
• Investment in our staff with both in-house and external training opportunities
• Opportunity to progress your career, not just in Australia but as part of our global business 
• Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. 
• Supportive environment that will make you proud to work for A&K Travel Group
• An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.

We're also a company that makes a difference.  Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

If you meet the selection criteria and have appropriate work rights, we would love to hear from you. Apply by sending your resume and covering letter outlining why you'd be perfect for the role.