Performance Process Consultant (BPC)

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

The Performance Process Consultant position requires the incumbent manage and execute on-site and remote initial delivery of CDK software, application, and business process consulting and training.

Responsibilities

• Leverage existing Fixed Operations expertise and exercise discretion to ensure that the CDK configurations align with client business requirements

• Become an expert on CDK Retail software and retail applications.

• Based on business experience and knowledge, make best practice recommendations for CDK configurations and/or client business processes to maximize client utilization and business results.

• Confer with client and CDK on best practices utilizing CDK solutions.

• Interact with, and train, assigned clients regarding CDK solutions.

• Work with peers and other project colleagues to achieve project results.

• Mentor other on-site associates to help them grow their knowledge and broaden their expertise.

• Separately, and with key management, review Performance reporting, comparing to benchmarks/goals for process and business improvement opportunities.

• Act as an advocate for clients within CDK.

• Maintain a high level of awareness of current automotive business trends and best practices.

• Evaluate dealership knowledge and their current level of process and product utilization

• Ability to consult with client’s staff at all levels.

• Work individually or partner with colleagues to identify process workflow gaps and create solutions.

•  Advise on best practices that drive dealership efficiency, system utilization, margins, sales, productivity, and revenue

• Complete paperwork and documentation in the designated timeframe

• Support strategic and operational improvements with CDK team.

Qualifications

• At least 5 years of experience with demonstrated success in retail automotive.

• At least 2 years experience with demonstrated success in retail automotive management.

• Excellent written and verbal communication skills.

• Excellent interpersonal skills.

• Proficiency with MS Office products.

• Ability to work independently in a fast-paced environment.

• Ability to transition to working remotely with clients.

Salary Range: $64,00 - $80,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.