Technical System Performance Partner (EMEA)

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

As a proactive team committed to excellence, we stand ready to provide differentiated and personalized support during our customers' deployments and business-critical activities in production. Our unwavering focus is on ensuring maximum product performance, leaving no stone unturned in our pursuit of optimal outcomes. At the core of our efforts lies the creation and maintenance of Workday's Performance Methodologies. These methodologies serve as a cornerstone for Workday and our Partner Services Organizations, guiding performance testing throughout customer deployments.
We understand that every customer's needs are unique, and we tailor our support accordingly. By leveraging deep insights and extensive experience, we identify potential challenges proactively and implement strategies to mitigate risks. Our goal is to create a seamless and efficient deployment process, enabling our customers to harness the full potential of Workday's solutions and drive measurable business value.

About the Role

This customer-facing role requires a combination of technical expertise, project management skills, and strong customer relations. The Technical System Performance Partner | Production Readiness Manager (PRM) plays a vital role in ensuring successful customer deployments of Workday products and business-critical activities in production, delivering exceptional value to customers. Their ability to navigate complex projects, advocate for customers, and drive timely resolution of issues contributes to the overall success of the organization and customer satisfaction.

The PRM is responsible for overseeing performance testing and ensuring a smooth transition to production. They partner with customers to understand their unique needs, challenges, and business objectives. They collaborate with internal teams to identify and resolve performance issues proactively. As advocates for customers, PRMs actively represent their needs and concerns throughout the deployment process.

PRMs monitor progress, track key performance indicators, and provide regular updates to stakeholders. They leverage their project management skills to coordinate resources, manage timelines, and mitigate risks. PRMs also have a deep understanding of change management principles and employ strategies to minimize disruption and ensure a seamless transition to production.

Keys to success in this role include:

• Technical competence and continuous interest in Workday products

• Ability to demonstrate knowledge of Workday's technical architecture

• Ability to use indirect influence and successfully engage with Senior Leadership, Technical, and Functional staff to overcome challenges and drive issues to resolution

• Outstanding time management and prioritization skills

• Hyper-attention to detail

• A holistic approach to guiding customers and partners through the Workday performance methodology, proactively identifying and resolving performance issues, and decreasing deployment risks

• Ability to thrive with ambiguity and manage challenges in a fast-paced environment

• Pride in producing quality results!

About You

You thrive in collaborative settings, building strong relationships, fostering a culture of psychological safety, and sharing knowledge. Your passion for learning drives you to seek new insights and create practical solutions. Resourceful and independent, you navigate uncertainty with confidence. Ambition, self-motivation, and passion for customer relations make you a valuable asset. You transform complex concepts into engaging stories, accurately report project status, and manage issues professionally. You excel at implementing change management strategies, communicating effectively, and driving success.

Basic Qualifications

• Bachelor’s degree in Technical Area (Computer Science, MIS) or equivalent technical work experience and acumen

• 5+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution with a solid grasp of underlying technologies

• 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts

Other Qualifications

• Demonstrated ability to understand and successfully explain technical architecture.

• Ability to confidently balance multiple initiatives and manage shifting priorities efficiently.

• Excellent verbal, presentation and interpersonal skills, including the ability to chair meetings.

• Demonstrated leadership skills to influence, interact and collaborate with senior leaders and technical resources, internally and externally.

• Excellent organization, communication and presentation skills (project management experience is a must)

• Strong analytical and problem solving skills both technically and functionally.

• Crisis management experience is a plus.

• Ability to learn new products quickly through instruction and self-training.

• Comfortable in a fast-paced process-focused environment.

• Excellent analytical, problem solving, and multitasking skills

• Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials

Candidates will be expected to work EMEA shift hours: 01:30PM - 10:30PM (EMEA Daylight Time) / 02:30PM - 11:30PM IST (EMEA Standard Time) to support our EMEA Customers.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!