Performance and Enablement Manager
The Revenue Operations team is core to the success of our go to market functions. As the Performance and Enablement Manager, you will support the GTM Sales org with ‘how’ we will achieve our company targets by driving world class Enablement of our Sales teams.
Lightspeed powers the businesses that are the backbone of the global economy.
Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.
We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!
As the Performance and Enablement Manager, your top focuses will be centred around:
- Enabling the GTM Sales organisation with updates such as changes to internal processes, new releases within the GTM tech stack, product feature releases, short term GTM revenue initiatives, training or updates relating to the Lightspeed financial services suite. You will then continue to support the teams with the adoption of these changes until successfully embraced
- Partner with Sales Leadership and Revenue Operations Managers to establish KPIs and Metrics to measure the successful onboarding of new starters, as well as metrics to measure the adoption of new enablement releases with the existing team
- Working closely with the Revenue Operations Managers to understand/diagnose the performance in the region, and consequently support Sales Leadership with identifying individual and team training needs
- Work with the Rev Ops Managers, Training Content Team and Competitive Analyst to develop and update educational and training materials. This includes sales scripts, case studies, presentations
- Support with designing and evolving training materials and courses which are stimulating for New and Existing Sales team members.
- Promote feedback and ‘constant improvement’ culture by actively gathering feedback from training and enablement programs from trainees and managers
- Support Sales leadership with setting annual learning and development objectives for the sales team
- Provide regional insights on global initiatives to the wider Revenue Operations team and GTM Leadership org
- Onboarding and training new starters across the GTM sales organisation.
- Collaborate with regional & Global counterparts sharing ideas
How you will know you are kicking ass:
- Onboarding ramp time of new hires
- Achievement by the GTM Sales org of the established Enablement metrics and KPIs
- Have a strong and collaborative relationship with Sales and Sales leadership
- Have a strong partnership with the regional Revenue Operations Manager to collaboratively drive GTM revenue initiatives successfully
- Understanding of the GTM sales environment
- Experience in developing and running onboarding and enablement programs
- Experience in using a data driven approach in order to measure success and identify areas of opportunity
- A second language would be advantageous
What will help you kick ass in this role?
- Experience working with data and clearly articulating actionable insights
- Excellent communication and presentation skills
- Agility & embracing change
- The ability to build strong relationships and connections with people in a cross-functional and fast evolving environment
- Self-starter and naturally curious personality
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
What We Do
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional customer experiences.
The cloud solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financing and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD). With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.
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En propulsant les entreprises qui constituent la base de l'économie mondiale, la plateforme de commerce unique de Lightspeed aide les commerçants à innover pour simplifier, faire évoluer et offrir des expériences client exceptionnelles.
La solution infonuagique transforme et unifie les opérations en ligne et physiques, les ventes multicanales, l'expansion vers de nouveaux emplacements, les paiements mondiaux, le financement et la connexion aux réseaux de fournisseurs.
Fondée à Montréal, au Canada, en 2005, Lightspeed est doublement cotée à la Bourse de New York et à la Bourse de Toronto (NYSE : LSPD) (TSX : LSPD). Avec des équipes réparties en Amérique du Nord, en Europe et en Asie-Pacifique, l'entreprise est au service des entreprises de vente au détail, d'hôtellerie et de golf dans plus de 100 pays.
