People Support Team Lead - German speaking

As a People Support Team Lead, you will be responsible for managing the People Support Team Germany and performing all people leadership-related activities in line with the Roche People Practices.

The opportunity:

The People Support Solutions (PSS) department brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.

As a qualified Leader, you are:

• As a role model, building, leading and managing a strong and collaborative team. Creating a safe and positive team environment, ensuring that the team demonstrates the right mindset and attitude

• Building a culture of customer service within the team

• Building an engaging culture to both attract and retain top talent, coaching team members regarding their individual development and career plan

• Through frequent check-ins, ensuring that ongoing dialog occurs on the topics of Career, Capabilities, Connections and Contributions; and developing the team members’ knowledge, skills, competency, etc. in order to retain and develop talented staff

• Ensuring maintenance, ongoing development and improvements to P&C/People Support platforms, ways of working, process flow, driving employee’s self-service efficiency and enabling end user behavior change

• ​Developing and managing strong partnerships with key internal organizations and stakeholders and partnering across the business to ensure an ongoing evolution of trust, co-creation and fulfillment of their needs

• Driving continuous improvements to increase productivity, quality and service locally and globally. 

Who you are:​

We are looking for someone who is self-motivated, really passionate about their job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

• Growth & continuous improvement mindset, coupled with strong business acumen and an understanding of servicing impact

• Strong leadership competencies and experience, change management skills and demonstrated success in global stakeholder management, plus an ability to exert influence to create positive cultural change

• Creative and proactive leadership style and a coaching mindset (empowering, enabling, facilitating accountability, collaboration, experimentation & continuous learning)

• Broad experience in a shared service center, with a proven track record of leading regional or global service delivery teams, preferably in an HR services environment

• Fluency in both English and German.

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits & flexibility:  competitive salary and cafeteria package, annual bonus, Loyalty & Parental Leave, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days / week).

• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

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