People Solutions Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The PTC People Solutions organization consists of 4 regional People Solutions Teams (Americas, EMEA, India, and APAC) that provide both full-scope front line employee support within their assigned region, and a globally integrated level of support across all regions as needed.

Reporting to the Director of Global People Solutions, with a broad range of HR and Leadership knowledges and competencies, a Manager of People Solutions has the expertise and capability to oversee the day-to-day operations of the Americas People Solutions team, leading multiple team members directly supporting 3,000 Americas employees and up to 7,500 global employees as needed; ensuring consistent high-quality service delivery needs are met by creating and maintaining a high-performance People Solutions team with an inclusive, supportive, and continuous improvement mindset and culture; as well as acting as point-of-escalation and service support conduit to the broader People Team as well as PTC employees and organizational leaders as necessary.

Day-To-Day Responsibilities:

(Possibly including, but not limited to)

• Hire, Train, Empower, Coach, Develop, Support, and Encourage People Solutions team members to create & maintain a high-performance multi-dimensional People Solutions function with broad adaptable capabilities.
• Create and sustain an inclusive and growth-oriented team environment and culture that embodies the values of collaboration, empowered contributions, agility, risk taking, and career development.
• Ensure People Solutions Team members are fully trained with the skills and knowledge to effectively manage all Americas People Solutions Team workloads with relative speed and quality.
• Collaborate with other People Solutions management to calibrate and coordinate interregional support in a globally integrated People Solutions function.
• Partner with relevant People Team COE experts, HR Business Partners, business leaders, and service provider points-of-contact as a point-of-escalation and/or point-of-collaboration as appropriate.
• Monitor, Audit, and Address America’s People Solutions Team workloads, workload volume, and team/individual workload outputs to gauge changes in inputs, output capabilities, adherence to KPI/SLA expectations, and any other measure of quality/quantity necessary to maintain high-performance and a culture of continuous improvement.
• Maintain relevant expert knowledge of all America’s People Solutions Team support areas, topics, programs, systems, policies, and processes.
• In collaboration with other People Team leaders, identify and action opportunities to introduce new service scope, improve employee experiences, and/or improve internal processes to gain speed/quality/agility and/or reduce People Solutions or broader People Team challenges.
• Hands-On management of workloads where necessary to maintain expected service levels and service capabilities where staffing shortages or volume increases occur.
• Support and delegate as needed, any and all self-service (Tier 0) support content and content delivery architecture (in ServiceNow, etc.), as well as Tier 1 process documentation, training resources, and/or related content/resource catalogs necessary for People Team success or knowledge transfer for new People Solutions Team members.
• Participate in relevant People Team and People Solutions Team process excellence, programs, and projects as assigned; being aware of and open to a change agile and continuous improvement environment.

Required Skills & Experience

Ideally, you will have the following skills/experience:

• 6+ Years in a high performing HR role, and at least 4 years overall in a customer facing role (may include years in HR)
• 2+ Years Managing Teams
• 2+ Years Training & Developing Others
• Demonstrated ability and examples of problem solving necessary to identify and resolve issues of varying complexities utilizing multiple HR systems (Workday, PeopleSoft, ServiceNow, Etc.), information inputs, drawn upon knowledge, and in collaboration with others.
• Operating successfully in a complex and often ambiguous evolving environment with work demands that are not always clearly defined or with available process knowledge/documentation.
• Broad spectrum HR (generalist) knowledge and HR system fluency (either direct experience or ability to quickly become fluent with new systems)
• Demonstrated examples of successful communication of various significance at different levels of an organization (i.e. communicating effectively with front line employees through executive level)
• Undergraduate College Degree in HR, Business Administration, or Related Field
• Basic understanding of relevant regional/local Labor Laws & Requirements
• Intermediate to Advanced Experience in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)

• HR Certification (SHRM-CP/SCP or PHR/SPHR) helpful but not required

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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