People Relations Manager

Learn what makes QTS a unique place to grow your career!

Who We Are:

It's pretty exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. 

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

The Impact You Will Have:

The People Relations Manager will deliver people services in a timely and effective manner and partner with business leaders to ensure optimal employee engagement while fostering a high-performance culture. This role will specialize in managing the relationship between employees and the organization. People Relations Manager will be responsible for resolving employee grievances, disputes, and providing guidance on disciplinary matters, ensuring fair treatment and compliance with company policies and employment laws. The People Relations Managers will play a crucial role in fostering a positive work environment, promoting employee satisfaction, and mitigating potential conflicts, contributing to a productive workplace.

What You Will Do:

• Provide advice and guidance to leaders and employees on HR matters, embedding a performance-oriented culture and QTS values.
• Investigating and resolving complex or critical employee relations issues in a timely and effective manner.
• Point of contact for employee relations matters including questions of policy, performance management, and employee concerns or complaints.
• Collaborate with leadership through advice, coaching, and counsel to improve work relationships, build morale, and improve engagement and retention metrics.
• Drive employee relations issues to resolution, including supporting and coaching leaders through the performance management process.
• Utilize HR metrics and analytics to include trending and tracking of business unit specific HR objectives.
• Maintain a high level of visibility, accessibility, and interaction with employees.
• Engage employees throughout the lifecycle of their experiences at QTS.
• Collaborate closely with HR Business Partners and broader HR teams.
• Monitor and analyze human resources data and recommend interventions to address identified trends.

What You Need to be Successful:

• Seven or more years of progressively human resources experience focused on identification and resolution of complex employee relations issues.
• Bachelor's Degree or equivalent work experience
• Demonstrated ability to apply expert knowledge of state and federal employment laws and regulations, as well as the ability to diagnose and develop appropriate solutions to complex employment issues.

• Broad technical knowledge and expertise in employee relations including expertise in risk assessment and the proper application of employment law.
• Strong knowledge of federal and state compensation, employment, and benefits laws, and regulations.
• Ability to travel to sites +25% on average per year.
• Deep expertise in conflict management resolution and proper techniques for investigating and resolving employee relations issues and complaints.
• Experience implementing HR initiatives and delivering results in a changing & growing business environment.
• Ability to build effective relationships at all levels of the organization.

It Would be Great to Have:

• Master’s degree preferred.
• PHR certification or equivalent; SPHR or equivalent preferred.
• Global HR experience preferred.

Total Rewards:

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.