People Programs Manager

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 7 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.
Join our growing People Operations team! In this role, you are responsible for Programs Management in a fast-paced growth stage start up. 

Location: San Francisco, CA - Must work in the office a minimum of 2 days per week

About the Role:

We are seeking a proactive and organized People Programs Manager to manage all San Francisco office operations and coordinate memorable events that bring our teams together. This role is essential to ensuring our office runs smoothly and fosters a vibrant, collaborative environment. You will also plan and execute our major annual events, including global offsites, holiday parties, and monthly team gatherings. The ideal candidate will be a detail-oriented multitasker with experience in office management and event coordination, capable of managing logistics, budget, and vendor relations to deliver seamless experiences.

Key Responsibilities:

Event Planning and Coordination:

• Plan and execute 2 annual global offsite events, coordinating logistics, travel, accommodation, and schedules.
• Organize monthly team events to promote engagement and team-building.
• Coordinate holiday parties, ensuring they are inclusive, engaging, and within budget.
• Collaborate with cross-functional teams to tailor events to specific goals and audiences.
• Handle event budgets, vendor relationships, contracts, and invoices.
• Run retrospectives and gather feedback from team members to continuously improve the quality and relevance of events.
• Provide regular status updates throughout planning of all events.
• Partner with the Design team to create, mint, and send NFT (Non-Fungible Tokens) for competitive prizes for applicable events.
• Manage company swag, including orders, inventory replenishment, shipments, and designs in collaboration with the Design team.

Office Management:

• Oversee daily office operations, ensuring a welcoming, well-organized, tidy, and efficient workspace.
• Manage office supplies and inventory, maintaining optimal levels and placing timely orders.
• Act as the point of contact for all office-related issues, including maintenance, troubleshooting, and compliance regulations.
• Coordinate with building management and vendors to address office needs.
• Keep the SF team up-to-date with any building management announcements or closures.
• Create and/or maintain office-related data metrics to assist in decision-making.
• Assist with and coordinate any office redesign-related action items.
• Support onboarding by preparing workstations, key fobs & ID badges and welcome kits for new hires.
• Manage meal orders as needed for the team (lunch, happy hours, etc.)
• Responsible for checking mail, scanning, and taking action on any to-dos.
• Maintain office plants, including regular watering.

Qualifications:

• 3+ years of experience in People Programs including office management and event coordination, or a related role.
• Strong organizational and multitasking skills with incredible attention to detail and the ability to reprioritize and problem-solve in real-time.
• Excellent interpersonal and communication skills.
• Proficient in Notion and Google Workspace
• The ability to project manage an office move is a plus.
• Proven track record of managing budgets and negotiating with vendors.
• Ability to work both independently and collaboratively, with a customer-service and/or hospitality mindset.

We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.