People Operations Specialist

About The Role

The People Operations Specialist will be responsible for managing the employee life cycle for India Office Employees, from onboarding to job changes and offboarding. The individual will also play a critical role in developing and updating the employee handbook, ensuring policies are aligned with legal requirements and best practices. In the first six months, you will focus on streamlining payroll operations, improving process efficiency, and enhancing the overall employee experience across the organization.

What You Will Do

• Monitoring Employee Lifecycle (ELC) operation, ie administering and maintaining employee records in HRIS systems (e.g., Workday, OneGoTo), ensuring timely updates reflecting changes in salary, benefits, or tax information, including onboarding, offboarding, profile creation, and Expat services
• Proactively address and resolve payroll-related queries from employees in a timely and professional manner,demonstrating expertise and ensuring minimal disruption to employees. 
• Assist in payroll audits and implement process improvements to enhance payroll accuracy, operational efficiency, and scalability across the team
• Work closely with PAC teams, Payroll vendors, and Accounting teams to develop ad-hoc financial and operational reporting as needed, ensuring alignment and data accuracy
• Manage the completion and submission of MOM (Ministry of Manpower) Surveys related to payroll, employee compensation, and benefits, ensuring timely and accurate reporting in compliance with India's regulatory requirements
• Independently develop, update, and ensure compliance with internal HR policies and handbooks, ensuring they align with local labor laws, industry standards, and best practices. Clearly communicate policies to employees and ensure adherence across the organization

What This Role Needs

• Minimum of 3 years of experience in People Operations, HR Operations, or Payroll Management
• Proficiency with HRIS and payroll software, particularly Workday or similar platforms
• Exceptional attention to detail and the ability to manage and reconcile payroll data with a high degree of accuracy
• Strong communication skills in English (spoken and written) to liaise effectively with employees, internal teams, and external vendors
• Ability to independently troubleshoot payroll issues and resolve discrepancies efficiently
• Understanding of labor laws related to People Operations in India, including compliance with employment standards and benefits regulations
• Familiarity with managing payroll across multiple countries, especially in the Asia Pacific region, is a plus.
• Strong analytical and problem-solving abilities to identify issues, suggest solutions, and implement corrective measures as necessary
• Proven experience in creating and updating HR policies, employee handbooks, or internal guidelines is preferred

About The Team

As part of the People and Culture team, our purpose and our focus has always been always putting people first. Treat people as Human first, by listening to their needs and treating them with respect. Ensure that the process and technology we use helps maintain and build human connection at scale.

We want to be co-creators in shaping the right workplace, culture and leaders for the future of GoTo and help shape the direction of what we believe is the right way in treating our people.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

#LI-ONSITE