At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Our People team is looking for a People Support Specialist who will be responsible for managing employee’s day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help Desk practice to the next level.
The ideal candidate should have experience collaborating with global, distributed teams, and be comfortable driving People Operations best practices, processes and programs.
As a team member we are looking for someone who embodies our core values: someone with grit that the team can absolutely trust, who genuinely cares about our people, and who acts with candor and humility. Collaborating with a global team, you will be a strong communicator, empathetic and humble and comfortable with the unknown. We can guarantee a career journey that is filled with change and growth as part of being a core member of a global and evolving company.
YOUR ROLE WILL CONSIST OF:
Ticket Management
- Respond to employee tickets accurately and within SLA timelines for requests such as data changes, onboarding/offboarding, and reporting.
- Deliver exceptional customer service, prioritizing employee experience.
HR Operations & Compliance
- Administer US benefits, Leave of Absence requests, and exemption status updates.
- Serve as a trusted advisor for People Team policies, procedures, and local compliance matters.
- Ensure data integrity by conducting regular audits and reviews.
Systems & Technology
- Manage people tech systems, including system integrations, APIs, SFTPs, and other technical connections to ensure data flow and system functionality.
- Partner with internal teams globally to optimize and enhance system capabilities, driving efficiency and scalability.
Process Improvement
- Identify opportunities for automation and efficiency within HR processes, continuously evolving workflows.
- Document processes for internal training and external self-service.
Reporting & Collaboration
- Generate workforce reports on headcount, attrition, and other key metrics.
- Partner with Payroll, Finance, and Sales Operations teams during payroll cycles.
- Support People Team initiatives, including time tracking, Leave of Absence programs, and building a Knowledge Management System (KMS) and policy repository.
YOU MIGHT BE A FIT IF YOU HAVE:
- You have 3+ years of HR experience with a strong understanding of US employment law.
- You bring hands-on experience managing people tech systems, including troubleshooting integrations like APIs, SFTPs, and other connections.
- You have worked in compliance-heavy environments and are familiar with Leave of Absence processes.
- You’re proactive and action-oriented, with a knack for solving problems independently.
- Your analytical and numerical skills are top-notch, and you pay close attention to detail.
- Advanced Excel skills are second nature to you.
WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:
- GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
- TRUST - Willingness to trust our co-workers and to take ownership.
- CANDOR - Ability to receive and give constructive feedback.
- CARE - Genuine care about other team members, our clients and the decisions we make in the company.
- HUMILITY - Aptitude for learning from others, putting ego aside.
#LI-Remote
Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.
Remote US: Base Salary Pay Range
$94,500—$115,000 USD
FLEXIBLE WORKPLACE STRATEGY:
Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.
While we have a global presence with physical offices in Paris, NYC, London, Sydney and Bucharest, we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Please note that positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the nature of the role it may be available with either a hybrid-remote or in-office schedule.
ABOUT US:
Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.
Algolia is part of a cadre of innovative new companies that are driving the next generation of software development, creating APIs that make developers’ lives easier; solutions that are better than building from scratch and better than having to tweak monolithic SaaS solutions.
In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion. Being well capitalized enables Algolia to continue to invest in its market leading platform, to better serve its thousands of customers–including Under Armor, Petsmart, Stripe, Gymshark, and Walgreens, to name just a few.
WHO WE'RE LOOKING FOR:
We’re looking for talented, passionate people to build the world’s best search & discovery technology. As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity. We're committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.
READY TO APPLY?
If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!
Top Skills
What We Do
Algolia is the search-as-a-service platform that enables companies of all sizes to deliver fast and relevant digital experiences that drive real results. With Algolia, consumers are able to find and discover what they want easily across web, mobile, and voice. Algolia allows developers and business teams to build and optimize engaging search experiences to increase online engagement, conversion and revenue.
Founded in 2012, we're backed by over $175M in funding from Accel Partners, Alven Capital, Point Nine Capital, Storm Ventures, Salesforce Ventures and others. Our most recent fundraising round was our Series D in 2021 in which we raised $150 million. The team is headquartered in San Francisco with offices in Paris, London, New York City, Bucharest and Sydney. To learn more, visit www.algolia.com.
