People Operations Specialist

JOB SUMMARY
The People Operations Specialist will be a key member of our People Ops team, supporting various aspects of the employee lifecycle. From full-cycle recruitment to benefits administration and employee relations, you’ll help us build a positive, productive, and inclusive work environment. This position will collaborate directly with employees and front-line leaders in order to coordinate the day-to-day delivery of HR operational support. You will also play a vital role in creating and managing people operations programs that foster a strong culture and support our fast-growing team. In this role, you will have the unique opportunity to shape and implement the systems, policies, and processes that ensure our employees have a seamless and positive experience throughout their journey with us.
As a People Operations Specialist, you will bring a passion for employee experience, enablement, and data-driven decision-making to enhance the employee journey and help guide our team's success.
This position reports into the HR Operations Manager.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Full-Cycle Recruitment

• Partner with hiring managers to understand staffing needs and develop effective recruitment strategies.
• Manage the end-to-end recruitment process, including job postings, candidate sourcing, interview coordination, and offer negotiations.
• Ensure a seamless candidate experience from initial contact to onboarding.
• Build and maintain a pipeline of qualified candidates for current and future openings.
• Track and report on key recruitment metrics (time-to-fill, offer acceptance rate, etc.) to continuously improve the hiring process.

Benefit Administration

• Oversee the day-to-day administration of employee benefits programs (health, dental, vision, life insurance, 401(k), etc.).
• Act as the point of contact for employees on benefits-related questions and provide guidance on plan options and enrollment processes.
• Support benefits enrollment periods and ensure compliance with applicable laws and regulations (e.g., ACA, FMLA).
• Work with benefits vendors to ensure accurate billing and resolve any employee issues related to benefits administration.

Employee Relations

• Serve as a trusted advisor to employees and managers on HR-related issues, including conflict resolution, performance management, and workplace concerns.
• Proactively engage with employees to foster a positive work environment and address issues before they escalate.
• Maintain confidentiality and discretion while handling sensitive employee matters.
• Ensure compliance with all HR-related policies, procedures, and legal requirements.

People Operations Program Creation and Management

• Design, implement, and manage key people operations programs such as employee engagement surveys, performance management systems, and employee recognition programs.
• Monitor the effectiveness of people operations programs and adjust strategies as necessary to achieve company goals.
• Develop and execute onboarding and offboarding processes that ensure a positive employee experience.
• Identify opportunities for process improvements in HR workflows, systems, and tools.
• Supports on ad hoc team and Company projects, as needed. 

HR Analytics

• Collect, analyze, and interpret HR data to support decision-making across recruitment, engagement, retention, and performance.
• Track key HR metrics, such as turnover rates, time-to-hire, employee satisfaction, and diversity & inclusion progress, etc.
• Leverage HR software tools and systems to streamline HR processes and enhance data-driven decision-making.
• Automate workflows in HR processes to minimize inefficiencies and scale operations, ensuring seamless growth as the organization expands.
  

REQUIREMENTS

• 3+ years of experience in HR/People Operations, with at least 1 year of recruitment experience.
• Experience as a Benefits Administrator or similar, working specifically with benefit laws and regulations including HIPAA, ACA, FMLA, and COBRA, with demonstrated knowledge of benefits terminology and administrative processes.
• Strong understanding of HR policies, employee relations, and applicable labor laws.
• Proficiency with HRIS (Human Resources Information Systems) and other HR tools (e.g., Greenhouse, ADP, Lattice, Gem, Pingboard, etc.).
• Advanced Excel skills, with the ability to analyze and present HR data effectively.
• Passion for delivering world-class customer service with a welcoming attitude and focused attentiveness to customer needs while managing within defined SLAs.
• Comfort with interpreting data to tell a story and translating it into actionable strategy.
• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.
• Excellent communication, interpersonal, and organizational skills.
• Strong administrative and organizational skills; able to carry out instructions with limited supervision.
• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).

PREFERRED QUALIFICATIONS 

• PHR, SHRM-CP, or other relevant HR certifications.

The pay rate for this role will range between $65,000 to $85,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages including bonus and options
• Medical, dental, and vision benefits
• Paid Time Off, telecommuting and flexible schedule options
• Support for continuing education
• Team off-sites, social events and extracurricular activities are a staple
• Snacks, drinks, and the occasional box of donuts