People Operations Coordinator

6 Months Fixed-Term

HubSpot is looking for a People Operations Coordinator to join our People Operations team. In this role, you will be collaborating with the wider People Operations team to ensure a truly unique & remarkable employee experience for each and every individual. This position is ideal for someone who has a passion for helping others, great attention to detail, and an interest in growing their career within the People space.

As a trusted member of the People Operations team, you will be the  key to ensuring the successful launch of People initiatives, and is focused on day-to-day People Operations and the employee experience which includes on-boarding, benefits, process improvement, off-boarding and communications. You will be a main point of contact to help HubSpot grow better.

If you're a team player and want to join a truly global People Operations team this is the role for you.

In this role you will get to:

• Provide a remarkable employee experience by Managing Tier 1 cases from our People email in-boxes, addressing employees requests and triaging with other functions as appropriate.
• Actively manage our inbox volume, ensure timely resolution (i.e. SLA attainment). Provide support to employees and collaborate with the wider People Operations and other cross functional teams to ensure a remarkable employee experience.
• Process transactions in the HRIS with focus on accuracy and completeness.
• Act as Directly Responsible Individual for managing the employee off-boarding process for VOL and INVOL terms. Liaise with the Employee Relations team on the severance documentation enablement.
• Manage the pre-hire process for new employees.
• Assist with the administration of leave of absence, ensuring compliance with legal requirements and organizational policies.
• Partner with the Sr. Operations Specialist on SST (Sistema de Gestión de Seguridad y Salud en el Trabajo) compliance activities (employee training, medical checks scheduling, internal audits, etc)
• Review "As Is" People Ops transactions and reporting processes with a continuous improvement and automation mindset, submit 1+ recommendations per month on whether changes, including further automation, can be made to improve the process and partner with cross functional teams on implementation.
• In partnership with the HRIS team, identify opportunities to improve and automate People Ops processes.
• Collaborate in entry-level cross-functional projects in support of our key priorities.
• Maintain online employee records and conduct audits as needed to ensure compliance
• Generate People reports and take action as needed
• Support Global Mobility and Immigration team with new hire paperwork and keeping employee records up to date
• Maintain internal People Ops intranet pages
• Prepare documents and materials for people-related programs and initiatives

To Excel in this role you will need to have:

• 2+ years of experience as a People Ops coordinator or relevant human resources position
• Customer service orientation with high attention to detail and follow-through
• People Operations experience partnering with other People functions.
• Proven commitment to providing exceptional customer service with high attention to detail and follow through
• Experience working with HRIS systems; preferably Workday 
• Demonstrated ability to take initiative, proactively identifying opportunities for improvement and driving solutions.
• Strong organizational skills; able to effectively prioritize assignments and competing deadlines in a fast paced environment
• Ability to handle sensitive situations and consistently exercise good judgment in dealing with a variety of sensitive situations and issues