Yalo
Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.
Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.
At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!
Job Summary 🧾
You will be responsible for managing HR system data, policies, and professional service providers. Additionally, tasks involved improving dashboards, analyzing data for insights, creating reports, managing benefits platforms, processing invoices, and recommending improvements.
Your mission?
As a People Operations Analyst, you will help the people ops department to analyse, audit, and improve our process.
Focusing on managing and improving our global and local benefits, policies, and guidelines. As well you will be enhancing our People Success Dashboard to make business recommendations or find process improvements
What are the responsibilities for this role? 🧠
- Improve our people success dashboard
- Identify, analyse, and interpret trends or patterns with HR data to make business recommendations and process improvement
- Develop reports and dashboards monthly, quarterly and yearly
- Manage the external benefits platforms and handle renewals
- Receive and analyze the benefit invoices
- Request invoices payment
- Keep the benefits information update in our HR system
- Quarterly usage report of our global and local benefits
- Analysed other benefits options by making a business case demonstrating the impact
- Keep updated our job structure in our HR system
- Receive and approve organisational changes in our HR System
- Manage our Professional services providers
- Created and implemented company policies
- Support our PSP with accurate information and advice
Job Requirements?💻
- 2-3 years of experience in HR Analytics roles managing multiple countries (ideally Mexico, Brazil & US)
- 3- 4 years of knowledge and experience in administering global benefits with an understanding of local labor, and mandatory government laws (ideally Mexico, Brazil & US)
- Experience working autonomously on projects and without explicit direction at times
- Experience working in cross-functional teams and on multiple priorities
- Expert level MS Excel and usage of a visualisation tool
- Excellent English speaking & writing skills.
Soft Skills that matter to us🫀
- Intellectual curiosity and capability, as well as the ability to conceptualise data into meaningful story and conclusions
- A strong team player who is self-driven and uses logic/critical thinking skills to solve problems
Metrics to measure 📈
- New Hires
- Terminations (TurnOver)
- Performance Management
- Pulse Survey Data
- Compensation Analytics
- People KPIs
What do we offer? 🥰
- Unlimited PTO policy
- Competitive rewards on the market range
- Worklife-Personal Life Integration
- Start-up environment
- International teamwork
- You and nothing else limit your career here
We care,
We keep it simple,
We make it happen,
We strive for excellence.
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.
Top Skills
What We Do
Yalo helps businesses offer a delightful customer experience on their customers' favorite apps – Facebook Messenger, WhatsApp, and WeChat. Every business on Yalo has a virtual assistant with an optimized flow that handles customer requests to the point of payment and fulfillment. If at any point the customer need is beyond what the chatflow is capable of doing, the request gets seamlessly transferred to a human agent to provide resolution. Through the Yalo platform, businesses get an artificial intelligence powered CRM that allows them to handle sales and build personal relationships, at scale, on Facebook Messenger, WhatsApp, and WeChat.
Yalo uses deep learning (a machine learning technique) to have chatbots learn from their human counterparts to continuously improve the experience. The team behind Yalo is composed of Columbia University and Salamanca engineers, former PayPal technical leads, and is supported by a group of investors from New York, Mexico and Latin America.
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