People Operation Specialist

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

The purpose of the People Operations Specialist is to ensure HR Operational excellence in the region, which promotes a high-quality standard of services and process efficiencies for achieving HBX company objectives. This means employees, managers and other colleagues have an in-time, accurate and compliant advise and guide in regards of any topic related with their life cycle within HBX by acting as a true partner providing all info and coaching support on related practices, policies, processes, systems and programmes.
 

The People Operations Specialist is the one able to provide multiple and wide range of responses, advises and solutions to our customers (employees, managers and HR colleagues) based in knowledge and access to resources.
 

Responsibilities:

1. Ensure the delivery of the company HR goals providing a simple, effective and consistent employee experience throughout the employee’s  life cycle  by securing compliance with local employment regulations, company policies and processes.

2. Ensure Operational excellence in the Region, by proactively identifying gaps, proposing efficiencies and initiatives with focus on keeping and improving our customer focus standards and/or improving efficiency (also in our systems). This also include, ensuring  KPIs and SLA’s for People Operations performance are met.

3. Guarantees customer service excellence in the Region, by acting as a representative to the business, including senior managers, line managers and employees, and other areas of HR, to resolve People related queries.

4. Active Collaboration and responsible for the implementation of People projects and policies in the region countries, by working closely with HR Centres of Excellence to advise on local regulations and practices with the support of local third party vendors when needed too.

5. Manage proactively the case management system (WD Help), expanding the use of it (for both employees and Managers as well as other HR colleagues) and ensuring an excellent customer focus approach. Make sure KPIs & SLAs related to the tool are met and that APAC cases are displayed correctly in the system so there is a quick and efficient track of APAC cases.

6. Ensuring the correct use of HR internal tools, ensuring our employee data is accurate in all our systems (mainly WD), proactively seeking for managing potential deficiencies by proposing and implementing corrective measures.

7. Active collaboration and implementation of People restructure projects in the Region, by aligning on the strategy with Labour Relations, payroll, HRBPs and the Business, and supporting managers with exit conversations where the team member is on the country or the expertise is needed.

8. Proactive foresee/seek and implement new initiatives that potentially improves our internal process efficiency and/or that have a positive impact on our employees satisfaction or business satisfaction.

9. Coordination and management of employer of record activities with third party provider.

10. Support HR Centres of Excellence with initiatives and activities as required e.g. HRBP’s, Reward, Workday, etc.

Skills:

• Collaborative style and a great team player

• Strong customers focus  and agile mind-set

• Good written and oral communication skills with the ability to communicate effectively, succinctly and professionally at all levels

• Operational excellence and ability to work under pressure with conflicting deadlines

• Problem solving and judgement skills

• Proficient in English language

• Confidential, sensitivity and discretion in providing advice

• Strong communication skills with the ability to influence and build strong working relationships through partnership at all levels, especially to the team and HR colleagues.

• High operational process excellence mindset and ability to work under pressure with conflicting deadlines.

• Excellent problem solving and judgement skills.

• Experience of working to tight deadlines and the ability to handle competing demands for service

• Proficient in English language, any other languages are an advantage

Experience:

• Extensive experience and a thorough understanding of operational HR processes and practices

• At least 5 years’ experience working as a specialist within HR Operations / HR Shared Services, in a multinational company.

• HR systems experience on transactions (ideally on Workday as HCM), case management system, and reporting.

• Solid understanding of the HR function and a generalist view.

• Previous experience on implementing HR projects

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.