About Cognigy:
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy: Our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.
Your new role: People Enablement Specialist - US
Location: Plano, TX, United States
Potential Compensation: $60 000 to $70 000 OTE
The People Enablement Specialist supports and improves the overall organizational performance by offering an exceptional candidate and employee experience across the entire employee life cycle. This includes tasks such as preparing contracts & offers, conducting on-boarding & off-boarding, initiating employee benefits and compensation programs and engaging in employee relations. In addition, the owner of this role works on HR projects and assists in cross-functional capacities with other HR areas such as Recruitment and Learning & Development.
Responsibilities:
- Assist in the on-boarding of new US employees
- Process Payroll & Benefits for US employees
- Act as the first point of contact regarding HR related matters and requests
- Support US engagement through team events, surveys, and announcements
- Contribute in HR special projects and process improvements
- Cross-functional assistance with Recruitment and Learning & Development needs
About you
- Current knowledge of US HR policies & regulations
- Highly organized & detail-oriented
- Strong communication skills
- Limited experience in HR roles
- Preferable experience in the Tech space
Life at Cognigy: What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:
- Attractive and performance-oriented salary
- Medical, Dental, Vision, Life, & Disability insurance
- 401(k)
- Unlimited leave
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including LinkedIn Learning
- One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
- Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
What We Do
As the market leader in conversational AI, we are obsessed with helping the enterprise and its contact center teams deliver fast and frictionless automated services that engage and captivate customers and agents alike. Our comprehensive conversational AI solution Cognigy.AI has the scale and flexibility to offer a fully personalized customer self-service that works uninterrupted 24x7 and in all languages. With Cognigy, the enterprise has all it needs to rapidly create and deploy fully integrated AI voice and chat virtual assistants at scale to support all use cases. With Cognigy you power up your contact center and will exceed your customers’ expectations while driving agent satisfaction and retention.
Transform your service experiences with Cognigy.AI, the leading enterprise conversational AI automation platform which can be seamlessly integrated into any contact center setup and backend system. Turbocharge your contact center and empower your customers to CX excellence with conversational AI.
Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. We are trusted by over 500 brands worldwide and together with our loyal customers and partners, we’re helping enterprises to create customer and employee service that is loved by everyone!
For more information and to book a demo visit: www.cognigy.com
We are hiring: https://careers.cognigy.com/
Visit our blog: https://www.cognigy.com/blog
Meet our customers: https://www.cognigy.com/customer-success-stories
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