A new and exciting opportunity exists for a People Effectiveness Partner to join our team in Cape Town.
The main purpose of this role is to research, develop and support Organisational Effectiveness and Talent initiatives in aiding business to achieve its objectives.
The People Effectiveness Partner directly to the Head: Organisational Effectiveness and Total Reward.
This position is responsible for assisting in the design, development and implementation of organisational effectiveness interventions entire Mukuru Group. They are required to research and develop in conjunction with the Head: Organisational Effectiveness and Total Reward key Talent management, Performance Management, Organisational Design, Change Management, Leadership development, onboarding and strategic workforce planning frameworks and models. They are required to work with Business leaders, HC business partners and HC management on the successful implementation of the models and frameworks. The People Effectiveness Partner will review and measure the ROI and effectiveness of interventions. Lastly the People Effectiveness Partner will develop and implement key analytics, metrics and dashboards to show progress and impact of interventions.
Internal Liaison takes place with the HCBP’s, HC Management, Business representatives. External liaison takes place with external service providers.
Duties and Responsibilities (Include but is not limited to):
- Develop Talent and Succession management processes, practices and initiatives that will support business objectives
- Monitor and measure the success of the Talent and Succession management processes and make adjustments when required
- Review Talent and Succession management initiatives and design improvements
- Report on the success, risks, challenges, and improvements to Talent and Succession management process, practices and initiatives
- Develop performance management processes, practices and initiatives that will support business objectives
- Monitor and measure the success of the performance management process and make adjustments when required
- Review performance management initiatives and design improvements
- Report on the success, risks, challenges, and improvements to performance management process, practices and initiatives
- Ensure compliance with all legal and regulatory requirements
- Support the development of appropriate OE practices training interventions by collaborating with relevant HC department
- Manage and implement projects and continuous improvement activities
- Review and consult on organisational structures across business
- Develop programmes that support desired behaviours in the organisation
- Develop and maintain Stakeholder Relationships
- Develop aligned and effective change management solutions, practices and processes
- Monitor and measure the success of the change management process and make adjustments when required
- Review change management initiatives
- Develop communication strategies to ensure awareness of changes within the business
- Develop Leadership Development processes, practices and initiatives that will support business objectives
- Monitor and measure the success of the Leadership Development processes and make adjustments when required
- Review Leadership Development initiatives and design improvements
- Report on the success, risks, challenges, and improvements Leadership Development process, practices and initiatives
- Develop On and Offboarding processes, practices and initiatives that will support business objectives
- Monitor and measure the success of the On and Offboarding processes and make adjustments when required
- Review On and Offboarding initiatives and design improvements
- Report on the success, risks, challenges, and improvements On and Offboarding process, practices and initiatives
- Develop SWP processes, practices and initiatives that will support business objectives
- Monitor and measure the success of the SWP processes and make adjustments when required
- Review SWP initiatives and design improvements
- Report on the success, risks, challenges, and improvements SWP process, practices and initiatives
- Conduct best practice research with regard to different Organisational Development, Effectiveness and Talent Management initiatives, practices and processes
- Compare current initiatives, practices and processes against best industry practice
- Determine potential impact of changes within the current business processes and make recommendations accordingly
Key Requirements:
- Grade 12 or equivalent (Essential)
- Minimum 3 year HR degree or related field (Essential)
- Honours in Industrial Psychology or HCM (desirable)
- Change management certification (beneficial)
- Minimum 5 years’ experience in Organisation Development/Design in corporate or consulting environment (essential)
- Knowledge of Performance management frameworks
- Knowledge of Organisational Design methodologies
- Knowledge of Talent Management Frameworks
- Knowledge of Change Management Models
- Knowledge of Leadership Development frameworks
- Knowledge of SWP models
Additional Skills:
- Verbal and written communication skills
- Time management skills
- Organisational &
- administrative skills
- Interpersonal skills
- Advanced Excel and Power BI skills
- Advanced Power Point skills
- Project management Skills
- Research and Development skills
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
