People Coordinator (Total Rewards)

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries— a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

What We Need:

We are looking for a People Coordinator (Total Rewards) who will be responsible for managing contractor data within Workday, ensuring compliance with organizational and regulatory standards (such as SOC2 and HITRUST). On this role you will play a critical part in maintaining accurate contractor records, supporting compliance training enrollment, and standardizing contractor onboarding and offboarding processes across PG Forsta. You will support data security, regulatory compliance, and the seamless transition to Workday, addressing operational and legal risks. As a People Coordinator (Total Rewards) you will take care of:

- Contractor Data Management:

• Enter and maintain accurate contractor data in Workday to establish a centralized and reliable database. 
• Conduct regular audits to ensure contractor records are complete, up-to-date, and compliant with the regulatory requirements. 
• Transition contractor data from ADP to Workday, ensuring a smooth and timely migration. 

- Compliance Training Support:

• Assign and monitor contractor compliance training requirements, including HIPAA and other mandatory programs, via our global learning platform. 
• Ensure contractors complete assigned training programs on time to meet regulatory and client contract obligations. 
• Collaborate with managers and Learning & Development team to address any compliance training gaps. 

- Process Standardization:

• Develop and implement consistent workflows for onboarding and offboarding contractors across PG Forsta and Press Ganey. 
• Partner with IT and Operations teams to ensure the timely deactivation of system access and return of company-issued equipment. 
• Document and communicate contractor management processes to stakeholders to drive consistency across divisions. 

- Collaboration and Reporting:

• Work closely with managers to track contractor lifecycle activities, providing guidance on data entry and compliance requirements. 
• Collaborate with HR, Learning & Development, and IT teams to resolve issues related to contractor management and data accuracy. 
• Prepare reports and updates on contractor compliance and data tracking for management review. 

- Office/HR Support:

• Will support the Bulgaria office with minor tasks as a back up to the People Team Director. 

Qualifications

What's in Your Tool Kit:

- Specialized Knowledge and Skills:

• Understanding of HR systems, with experience in Workday preferred. 
• Familiarity with compliance training platforms, such as Docebo, is a plus. 
• Knowledge of regulatory compliance standards (SOC2, HITRUST) is highly desirable. 

- Skills and Abilities:

• Exceptional attention to detail and organizational skills. 
• Ability to manage large datasets and perform regular audits with accuracy. 
• Strong communication and collaboration skills to work effectively across teams. 
• Problem-solving mindset with a proactive approach to improving processes. 

- Years of Experience:

• Minimum: 2 years of experience in HR operations, contractor management, or compliance-related roles. 

- Education:

• Minimum: Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Preferred: Additional coursework or certifications in HR systems or compliance management. 

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.