People Business Partner

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered.  We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.  We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus  including operations in other states and tech-based innovations.    

We pride ourselves on our values which drive the level of care that we deliver to our patients:  

• Here For You (An attitude of service, empathy, and availability)  
• Own It (Drive and ownership)  
• Do the Right Thing (High integrity)  
• Be Positive (Great attitude and a can-do positive approach to challenges)  

Join our team and make a positive impact on the lives of others! We are looking for a People Business Partner for our People & Culture team.

This is a hybrid role that requires a partial weekly commute into our main office in New Hyde Park, NY.

Department Overview:  

The People Business Partner will effectively support a client group(s) with talent management, policy interpretation, and operational excellence, while ensuring a consistent and positive employee experience. 

This individual will support people leaders with corrective action decisions, memos and implementation, as well as be the lead on employee relation issues within the assigned client group and provide guidance and coaching to assist people leaders to effectively lead and develop their teams. 

Responsibilities: 

Employee Relations 

• Interpret company policies, state, and federal regulations, ensuring consistent application and compliance
• Manage conflict resolution, conduct investigations, and recommend outcomes to resolve employee complaints or escalations
• Oversee the seamless integration of new employees, working closely with L&TD to enhance training and development efforts, and provide roadmaps and resources
• Management of terminations, offboarding practices and documentation
• Support leave of absence management; facilitate return-to-work plans, partake in ADA hearings, and initiate interactive conversations

Corrective Action & Performance Management 

• Partner with people leaders to address performance, behavior, attendance, and leadership issues, ensuring consistency in corrective action (CA) practices 
• Guide and coach people leaders on providing constructive feedback, conducting performance evaluations, and fostering employee development
• Develop, maintain, and facilitate corrective action training resources for people leaders to drive consistency in performance management across operational functions (schedule adherence, quality assurance standards, KPI’s, reliability standards) 
• Track and document all performance actions, ensuring that corrective measures are implemented appropriately 

Organizational Design, Talent Development, & Compensation 

• Use data-driven insights to collaborate with internal stakeholders and provide solutions on workforce planning
• Support business leaders in identifying growth opportunities and evaluating the organizational structure to meet business needs
• Own Career Framework, supporting clear pathways for employee growth and skill development
• Review and support the creation of job descriptions, ensuring they align with business strategy, FLSA classifications, and career framework and leveling
• Advise on and carry out compensation adjustments, promotions, salary parity, and job level assessments

Talent Management & Development 

• Partner with leaders to identify talent gaps and support recruitment process optimization, ensuring sourcing efforts are aligned with operational/departmental needs. 
• Provide coaching and guidance to leaders on performance management, organizational change, and conflict resolution. 
• Develop talent assessment resources and/or sessions for all levels and review feedback from external vendor sessions. 
• Collaborate in the development of leadership programs, succession planning, and initiatives to build a pipeline of future leaders. 
• Oversee and support the Annual Performance Review process, ensuring timely completion and driving consistency in feedback and ratings. 

Change Management 

• Act as the liaison between the P&C team and the business to ensure effective communication and implementation of policy updates, new processes, and programs. 
• Provide leadership on change management strategies, collaborating with stakeholders to address resistance and drive adoption of new systems or practices. 
• Lead organizational change efforts and help business leaders navigate through transitions, ensuring smooth implementation and alignment with the company culture. 
• Manage communication and feedback processes to ensure that employees understand the rationale behind organizational changes. 

Collaboration 

• Drive a collaborative and inclusive work environment where People Business Partners act as trusted advisors and business enablers. 
• Act as the liaison and point-of-contact for various internal partners/stakeholders and address existing gaps into the P&C team, WFO, QSE, Accounting, and IT to make suggestions for better collaboration and department effectiveness. 
• Partner with senior business leaders to understand their strategic priorities and challenges, providing tailored people solutions to drive business success. 

Ideal Candidate Will Possess:  

• Formal education preferred (Bachelor or Masters degree in a related field and/or certifications) 
• A minimum of 5 years of experience in Human Resources experience, working with multiple client groups
• Excellent communication skills, both written and verbal, in one-on-one settings and group settings; able to convey complex HR and legal concepts in straight-forward, caring and non-corporate language   
• Passion and successful track record for mentoring and coaching managers as well as employees   
• Experience supporting HR programs like career path, leveling, learning programs, calibrations; experience enabling managers to leverage these and other tools effectively   
• Ability to track projects and programs and move them forward to completion in a timely manner; ability to collaborate effectively with people across the business   
• Tech savvy and comfortable with data and multiple HR platforms   
• Adept at thinking outside the HR box and great at humanizing HR into what it is really intended for supporting and developing people, creating a fulfilling work environment where we can all do and be our best 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.