Search the 19 jobs at FreedomCare

The Application Support Specialist I assists caregivers with mobile app issues, providing one-call resolutions and maintaining excellent customer service standards. Responsibilities include managing calls and emails, troubleshooting app-related inquiries, and effectively communicating solutions. The role requires empathy, active listening, and strong computer proficiency.

The Wellness Coordinator enhances the Caregiver's experience by educating them on benefits, providing customer service, conducting orientations, processing employment verifications, and ensuring effective communication. They manage caregiver data, resolve concerns, and meet internal metrics in a fast-paced environment.

As an Enrollment Specialist, you will facilitate the enrollment process for patients and caregivers, ensuring efficient communication and service. Responsibilities include managing caseloads, providing customer support, and coordinating with teams for timely enrollment while achieving monthly goals.

As a Finance Specialist, you will coordinate billing, assist with collections, payment posting, payroll, and other financial projects, while receiving hands-on training in relevant skills.

As an Onboarding Specialist, you will travel to patients' homes, assist with document signing, provide care plan orientations, manage case files in Salesforce, and facilitate onboarding processes for caregivers and patients. You will be expected to maintain high customer service standards and adhere to service compliance.

The Team Lead will oversee the Engagement team, ensuring seamless customer service for patients and caregivers. Responsibilities include mentoring sales specialists, conducting training sessions, managing team performance, handling escalations, and identifying areas for process improvement.

The Staffing Coordinator will manage full-cycle recruitment and onboarding for Home Health Aides, ensure compliance with policies, engage in outreach to potential candidates, and maintain records in the applicant tracking system. They will also coordinate job fairs, provide emergency staffing support, and require excellent communication and problem-solving skills.

The Community Enrollment Specialist is responsible for fostering relationships within the community to generate leads for FreedomCare. Duties include organizing events, building partnerships with local health organizations, tracking outreach activities, and embodying the company’s professional representation.

The Onboarding Specialist will assist patients and their caregivers in understanding and enrolling in the CDS program. Responsibilities include guiding document submissions, conducting orientations, managing tax applications, background checks, and maintaining accurate case files in Salesforce. Strong customer service and multitasking skills are essential.

The Onboarding Specialist will facilitate the enrollment process for patients in the CDS program, guiding caregivers in documentation and application submissions, conducting orientations, and ensuring compliance with client service standards using Salesforce CRM.

The Onboarding Specialist guides patients and caregivers through the enrollment process for the CDS program, ensuring all necessary documentation is submitted and understood. Responsibilities include scheduling orientations, managing case files in Salesforce CRM, and handling follow-ups.

The Launch Specialist will implement standardized intake processes for new states, document processes, train incoming staff, and oversee onboarding of patients and caregivers. They will refine operational processes, collaborate with the Launch team, and provide feedback for improvement in software and procedures.

The Community Support Specialist will conduct in-home visits to assist adult foster care members in paperwork processing and using the FreedomCare mobile app. They will support the Care Manager and LPN with quality service checks, provide health education, participate in care plan development, and conduct periodic quality visits while ensuring compliance with agency policies.

The Field Outreach Enrollment Specialist role involves connecting with community organizations and leaders to promote FreedomCare's services. Responsibilities include nurturing relationships, organizing events, generating leads, and collaborating with internal teams to track outreach activities and align with company goals.

The Community Enrollment Specialist will engage with community centers and leaders, organize events to raise awareness, and cultivate relationships to generate leads for FreedomCare. Responsibilities include tracking outreach activities, developing partnerships, and acting as a representative of the company.

The Field Community Outreach Specialist will enhance connections with community centers and leaders, build partnerships with healthcare providers, generate leads, and oversee outreach events throughout Connecticut. Responsibilities include developing new relationships, reporting on activities, and serving as the primary representative for the company.

The Manager of People Operations will modernize and streamline People processes, enhance employee experience, ensure policy compliance, optimize HR systems, and analyze HR metrics. The role requires collaboration with department leaders to drive improvements and support employee inquiries.

The Case Resolution Specialist provides high-level customer service to patients and caregivers, facilitating the restoration of home care services. The role involves navigating systems for eligibility, maintaining communication, achieving enrollment targets, and ensuring a smooth transition back into services while meeting performance metrics.

The Head of Accounting will oversee all accounting operations, focusing on automating processes. Responsibilities include strategic financial leadership, ensuring compliance with GAAP, managing financial reporting, and developing a high-performing finance team. This role requires collaboration with the CEO and COO to enhance the company's financial health and performance.